United Wholesale Mortgage-posted about 1 year ago
Full-time • Entry Level
Pontiac, MI
Credit Intermediation and Related Activities

The Entry-Level Client Care Representative at United Wholesale Mortgage (UWM) is responsible for reviewing applications and conditions submitted by clients, analyzing background checks, and ensuring that clients meet the eligibility criteria for approval. This role involves daily interactions with both internal and external clients, requiring strong problem-solving skills and a commitment to providing excellent client service. The ideal candidate will be a team player with a positive attitude and a strong work ethic, capable of adapting to changes and managing tasks efficiently.

  • Reviewing new and change status applications submitted to UWM
  • Reviewing conditions supplied for applications
  • Running/requesting, reviewing, and analyzing professional, industry background checks on clients
  • Closely analyzing information and documents provided for completeness and determining client eligibility for approval
  • Reviewing new signup applications and collaborating with BDT/Sales
  • Managing queues within OBA for day-to-day tasks
  • Providing great client service to both internal and external clients
  • Processing denials and approvals
  • Processing change of structure requests (broker to correspondent and vice versa)
  • 1-2 years experience with Elite Client Service
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office (Word, Excel, etc.)
  • Positive attitude
  • Ability to work independently and be a self-starter
  • High School Diploma or equivalent
  • Onsite attendance is required
  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center
  • Wellness area, including an in-house primary-care physician's office
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Dunkin
  • Indoor/outdoor café with Wi-Fi
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