ProSidian Consulting, LLC-posted 3 months ago
Entry Level
Charlotte, NC

ProSidian Seeks a Entry Level Call Center Team Lead | Call Center Team Lead [COC0020019] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC Across The Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC). Seeking Entry Level Call Center Team Lead candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Contract Contingent or Contract W-2 (IRS-1099) Call Center Team Lead Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

  • Handle large volumes of calls daily.
  • Document customer issues and resolutions.
  • Meet established call metrics and KPIs.
  • Prior call center or customer-facing experience.
  • High school diploma or GED.
  • Active listening, communication, multitasking.
  • Resilience, adaptability, professionalism.
  • Competitive Compensation with Group Health Benefits and Performance Incentives.
  • Group Medical Health Insurance Benefits.
  • Group Dental Health Insurance Benefits.
  • Group Vision Health Insurance Benefits.
  • 401(k) Retirement Savings Plan with company match.
  • Vacation and Paid Time-Off (PTO) Benefits.
  • Pre-Tax Payment Programs including Flexible Spending Account (FSA).
  • Purchasing Discounts & Savings Plans.
  • Security Clearance opportunities.
  • Employee & Contractor Referral Bonus Program.
  • Performance Incentives.
  • Supplemental Life/Accidental Death and Dismemberment Insurance.
  • Short- and Long-Term Disability Insurance.
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