ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Enters customer orders accurately and maintain order records Tracks order status and provide updates to customers and internal teams Scans, uploads, and organizes documentation Updates reports and spreadsheets as required Follows orders from entry through shipping to ensure accurate communication Prepares monthly inventory reports (Customer Supplied Components) Maintains accurate records for each customer (quotes, orders, pricing, packaging, specifications, complaints) Provides sales support for domestic customers Processes invoices and assist with billing inquiries Responds to customer questions and concerns in a timely manner Sends product samples to new and existing customers Answers basic questions regarding products and benefits Provides feedback to management regarding customer activity and concerns Coordinates travel arrangements for sales team (flights, hotels, transportation) Assists with planning and logistics for trade shows, expos, and industry events Schedules customer meetings, site visits, and dinners Supports preparation of materials for customer meetings and trade shows Other duties assigned by the immediate Supervisor QUALIFICATIONS: Associate’s degree in Science or Business required. Bachelor’s degree preferred. 1 - 3 years inside sales experience or customer service experience Bilingual (English and Spanish) preferred Strong customer service skills Proficient in Microsoft Office ( Word, Excel, Outlook) Detail-oriented and highly organized Ability to manage multiple tasks and deadlines in a fast-paced environment
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Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree