Entertainment & Events Technical Coordinator - Dollywood Parks & Resorts - Full Time Year Round

All Career•Pigeon Forge, TN

16h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Technical Coordinator who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Technical Coordinator will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Technical Coordinator is responsible for various duties within the Technical Department including completing weekly work schedules in a timely and accurate manner which abides by Company policies and procedures, coordinating interviews for open positions, partnering with Human Resources and team leaders to ensure processes for hiring, payroll and purchase orders and job descriptions are completed. The Technical Coordinator will also schedule demos and inspections for the Entertainment department and complete other special projects as assigned. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Age Requirement: Must be 18 years of age or older
High school diploma or equivalent required
Driver's license and acceptable driving record required if appointed authorized driver
Proven skills in time management, short- and long-term planning and strong organizational skills to be able to coordinate multiple tasks
Knowledge of technical aspects preferred
Proficient knowledge of computer software (UKG, Shift Planning, Microsoft Office Suite, Monday)
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must maintain a professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistently while creating a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to effectively communicate with fellow Guests and Hosts using approved communication methods
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job
Able to operate/drive a company vehicle with driver’s license and insurance
Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to work cooperatively with others
Able to prioritize tasks and complete assignments on time
Able to operate/drive company vehicles while abiding by company’s authorized driver policies and procedures
Able to work outdoors
Ability to tolerate stress and maintain a calm atmosphere and composure while completing tasks within specified timeframe
Team player capable of coordinating support with other Dollywood teams

Responsibilities

Provide support to designated cost center Team Leads and Management by completing weekly work schedules, ensuring their accuracy in detail and posting in accordance with established guidelines
Coordinate with hosts in designated technical cost centers to account for requested days off, accruals and other availability-related situations
Provide verbal and written communication for scheduling changes as required
Monitor the Technical Department call-in line daily and identify/contact replacements as necessary
Coordinate with Human Resources to provide necessary support in areas of hiring, supporting, tracking and clearing of assigned hosts. Includes monitoring number of open requisitions
Coordinate and schedule interviews for Technical Operations leadership
Coordinate with HR to create and maintain departmental job descriptions
Coordinate with vendors for scheduling annual inspections and any logistics for equipment demonstrations
Provide support in creating and tracking purchase orders along with rentals
Monitor and track repairs within the work order system
Assist in coordination of projects involving both the Entertainment and other operating divisions.
Assist special projects as assigned
Help develop systems and procedures designed to improve efficiency in Entertainment Technical Operations
Assist with approving payroll, including any relevant paperwork such as PAF’s or PEF’s
Obtaining, compiling and auditing all safety paperwork and scheduling safety training for Entertainment Technical Operations hosts
Management reserves the right to change and/or add to these duties at any time