Entertainment Ambassador

Sycuan • El Cajon, CA

2d

About The Position

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive. Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region. One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family. Job Purpose: The primary responsibilities include providing exceptional guest service while supporting Theatre events, promotional giveaways, community outreach and co-op sponsorships.

Requirements

• 1 year of guest service experience
• Cash handling experience
• Ability to interact effectively with team members and guests
• Ability to communicate effectively in the English language
• Ability to prioritize and perform multiple tasks and assignments
• Ability to maintain professionalism and composure
• Ability to understand and follow verbal directives and written directions
• Knowledge of Windows operating system
• Basic computer and data entry skills.
• Ability to appear for work on time
• Ability to complete forms and documents
• Ability to sit, stand, and walk for up to eight hours at a time
• Ability to lift up to 20 lbs.
• Ability to accept constructive criticism
• Ability to work in a smoking environment
• Ability to maintain confidentiality

Nice To Haves

• Hospitality experience
• Ticket sales and/or box office experience
• High School Diploma, High School Certificate of Completion, or G.E.D.
• Multi-lingual
• Ability to count cash and make change in a fast-paced environment
• Ability to recognize counterfeit monies
• Knowledge of casino games
• Ability to perform simple mathematical calculations

Responsibilities

• Provide friendly guest service while promoting entertainment options and assisting guests with purchase decisions.
• Maintain a thorough understanding of show schedule, production details, and ticketing prices.
• Maintain a Box Office cash bank.
• Follow proper cash handling procedures and reconcile daily transactions.
• Maintain a clean and safe Box Office environment at all times.
• Assist with night of show ticket issuance and redemptions.
• Assists with venue logistics before and after events.
• Assist with ushering venue guests to assigned seats.
• Assist with incoming and outgoing guest calls.
• Maintain a professional and pleasant department image by consistently communicating and presenting information in a professional manner to internal and external guests.
• Promote Club Sycuan membership to guests with thorough knowledge of guidelines and benefits.
• Create new Club Sycuan membership accounts and Club Sycuan membership card reprints.
• Ascertain and resolve guest concerns, requests, and /or complaints in a timely, courteous and informed manner.
• Collect complete and accurate data from guests while processing transactions.
• Provide friendly guest service while promoting Sycuan Casino Resort at off property sponsored events.
• Distribute promotional merchandise as directed.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED