Enterprise Workflow Analyst

Mercantile Bank•Wyoming, MI

About The Position

Join Mercantile Bank as a Full-Time Enterprise Workflow Analyst and become an integral part of a newly created team that thrives on innovation and efficiency. Engage with diverse stakeholders to identify optimal solutions that meet collective needs. This position encourages a forward-thinking mindset, allowing you to challenge conventions and drive improvements that enhance customer-centric processes. Collaboration is key, fostering a dynamic and energetic environment where your contributions will truly make a difference. Explore the opportunity to become a problem solver in a company that values integrity and excellence, while shaping the future of banking.

Requirements

2+ years of experience in business analysis, systems analysis or workflow automation
Bachelors Degree
Experience with Jack Henry Enterprise Workflow or similar financial workflow platforms.
Ability to travel to Mercantile locations throughout the state as needed.
Strong understanding of banking operations and regulatory requirements.
Proficiency in process mapping tools (e.g. Visio, Lucidchart) and documentation standards
Excellent analytical, problem-solving and communication skills
Ability to manage multiple priorities and work independently or in a team environment
A keen attention to detail and the ability to consider all stakeholders in decision-making.

Nice To Haves

Experience with Jack Henry core systems (e.g. SilverLake, Symitar)
Knowledge of XML, SOAP APIs or programming languages like Python, C# or Java
Experience collaborating on teams using Agile practices including sprint planning and backlog refinement
Familiarity with process automation tools or low-code platforms.

Responsibilities

Design and implement workflow solutions within Jack Henry Enterprise Workflow by analyzing business processes, identifying automation opportunities, and configuring/testing workflows.
Collaborate with stakeholders to gather requirements, maintain documentation, and provide training and support on workflow functionality and best practices.
Ensure governance and continuous improvement by monitoring workflow performance, troubleshooting issues, ensuring compliance, and partnering with IT/vendor teams for upgrades and enhancements.