Enterprise Vendor Services Manager

Ncontracts•Brentwood, TN

6d•$55,000 - $65,000•Remote

About The Position

The Enterprise Vendor Services Manager is responsible for managing a portfolio of high-value enterprise accounts and ensuring successful delivery of Ncontracts’ Vendor Compliance Services. This role focuses on driving service execution, maximizing product adoption, strengthening client relationships, and supporting overall retention and account health. The ideal candidate brings strong customer-facing experience, exceptional communication skills, and a deep desire to learn and understand vendor management and third-party risk programs.

Requirements

4+ years of experience in customer success, account management, or a related client-facing role.
Experience managing enterprise-level or strategic accounts.
Demonstrated experience working with C-Suite or senior leadership stakeholders.
Bachelor’s degree or equivalent experience in a related field.
Experience supporting complex, multi-division, or multi-location clients.
Professional certifications in Vendor Management, Risk Management, or related fields.
Experience in a high-growth SaaS or B2B services environment.
Strong interpersonal and communication skills with the ability to engage confidently with executive-level stakeholders.
Exceptional customer service mindset with the ability to manage complex situations professionally and efficiently.
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and the ability to influence cross-functional teams.
Ability to deliver product training, explain system functionality, and stay current on product updates.
Aptitude for identifying cross-sell and up-sell opportunities and routing them appropriately.

Nice To Haves

Demonstrated experience working with C-Suite or senior leadership stakeholders.
Bachelor’s degree or equivalent experience in a related field.
Professional certifications in Vendor Management, Risk Management, or related fields.

Responsibilities

Client Relationship Management
Serve as the TPRM primary point of contact for an assigned portfolio of enterprise and strategic clients.
Build strong, trusted relationships with operational leaders and executive stakeholders, including C-Suite contacts.
Guide clients through their post-sales lifecycle, ensuring clarity on service timelines, deliverables, and ongoing expectations.
Respond to client inquiries and provide guidance on vendor management best practices.
Identify account risks, service gaps, and opportunities for optimization.
Service Delivery Execution
Gather, organize, and validate vendor due diligence documentation.
Assign and oversee work completed by TPRM Specialists, ensuring accuracy and timeliness.
Monitor progress and communicate key updates, vendor issues, and service completion to clients.
Support client vendor services onboarding, annual service cycles, and training initiatives as needed.
Identify opportunities for account expansion and additional service adoption.
Cross-Functional Collaboration
Partner with internal teams including Implementation, Customer Success, Vendor Operations, Risk Analysts, Implementation, and Product to support seamless service delivery.
Maintain expert-level understanding of Ncontracts’ TPRM software suite and Vendor Management services.
Recommend process improvements and best practices aligned with regulatory expectations and industry trends.

Benefits

A fun, fast-paced work environment
Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
11 paid holidays
Community and social events to keep you connected and engaged
Mental Health Benefits
Medical, Dental and Vision insurance
Company-paid Group Life Insurance, Short- and Long-Term Disability
Flexible Spending Account & Health Savings Account
Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
Pet Insurance
401 (k) with company match with eligibility on Day 1 of employment
2 Paid Volunteer Time Off Days
And much more!