Enterprise Telephony - Collaboration Engineer
About The Position
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are. We’re looking for an experienced Unified Communications and Collaboration Practitioner to join our team and help drive the future of our enterprise telephony and voice collaboration environment. In this role, you’ll support a modern, global voice ecosystem spanning Cisco, Microsoft, SaaS, IP Tel, and traditional PSTN calling platforms. The ideal candidate brings a blend of technical depth, commitment to operational excellence, and strong interpersonal skills with a collaborative mindset.
Requirements
- 4+ years of experience in IP and voice networking, enterprise telephony or unified communications.
- Experienced with CUCM, Unity, PRI, SIP, Telco Engagement with U.S. and international carriers.
- Proficient in Windows, MacOS, Linux CLI, Cisco routers and switches
- Knowledgeable in Cisco Voice Gateways, Cisco SBCs, Telco gateways.
- Knowledgeable in Cloud calling solutions, Webex multi‑tenant, MS Teams Phone.
- Proficient in VoIP, DNS, IP routing/switching, CoS/QoS.
- Project management and system design experience.
- Flexibility for nights and weekends.
Nice To Haves
- CCNA is a plus.
- You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
Responsibilities
- Deliver day‑to‑day operational excellence and L3 support across enterprise telephony and voice collaboration systems.
- Lead planning and design efforts, including architecture diagrams and system documentation.
- Draft, support, and execute structured change management activities.
- Collaborate with internal teams and external vendors to manage project scope and timelines.
- Engage directly with telecom carriers for escalations and provisioning.
- Contribute to and support on‑prem to SaaS cloud migration initiatives.
- Troubleshoot and resolve issues across PRI, SIP, SBCs, VoIP, and cloud platforms.
- Flexibility to support evening and weekend change windows based on business needs.
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
