Enterprise Technology Admin II

GHX•Louisville, CO

4h•$30 - $35•Hybrid

About The Position

The Enterprise Technology Administrator II (IT Support) is responsible for service desk support to triage and resolve end user IT-related issues, perform hardware/software provisioning, administration, and maintenance. As well as providing IT project implementation to maintain existing, as well as introduce new IT services for the organization. This is a flexible hybrid position, with expectations of working from the Louisville, CO office a couple of times (2-3 days) a week and the rest from home. At GHX we believe in fostering a diverse and inclusive workplace where everyone feels valued and supported. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Requirements

High school diploma and 4 years’ related full-time work experience.
Some off-hours and weekend work expected.
Occasional, scheduled travel to support special company events. (<10%).
Problem-solving skills.
Ability to communicate technical information to a non-technical audience, both verbally and in writing.
Ability to lift and carry 50 pounds.
Ability to work within defined SLA’s for committed and consistent IT service.
Familiarity in troubleshooting and resolving hardware/software related issues.
Strong soft skills to provide structured but friendly IT support to end users.
Documentation skills for internal process management and end-user facing communications, how-to articles, etc.

Nice To Haves

Microsoft and/or Apple certifications or training preferred.
Understanding of ITIL-based service management principles preferred.
We are looking for someone who is proficient in the role requirements, but who also brings a unique perspective and diversity of thought to our team.

Responsibilities

Fulfill end user requests to triage and resolve IT-related issues – e.g. laptop, VPN, software, security, printer, mobile phone, access requests, etc.
Document knowledge base articles and how-to’s for end user self-service support.
Work with hardware/software vendors for augmented support as needed.
Provide personable, friendly assistance to end users with dedication to quality.
Work with other IT teams e.g. Networking, Information Security, etc…
Provide service to the enterprise within defined SLA’s.
Coordinate and support implementation of new IT services, including new equipment, cloud services, and software.
Evaluate and recommend technology enhancements on an ongoing basis to support productivity.
Perform asset management, and inventory management responsibilities.
Proactive administration and upgrades of IT management solutions.
Perform administration of password management tools
Ability to contribute different thoughts, ideas and viewpoints that lead to greater innovation on projects and cross-functional collaborative efforts.