Enterprise Systems Administrator – Tier III (Messaging & eDiscovery)

X Technologies, Inc. • San Antonio, TX

1d • Onsite

About The Position

Provides Tier III administration and engineering support for enterprise messaging and collaboration services in the DHA environment, including eDiscovery support functions as directed. This role ensures mail services, security controls, and discovery processes remain reliable, compliant, and mission-ready.

Requirements

• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, Data Science, Engineering, Mathematics, or a closely related discipline or equivalent practical experience (as permitted by the contract).
• Minimum 4 years of relevant experience supporting enterprise IT environments, with demonstrated work aligned to Tier 3 Level Systems Administration Support Services.
• At least one: Cloud+, GICSP, SSCP, Security+, or GSEC.
• Must be able to obtain and maintain Public Trust suitability and all required system access (e.g., CAC-enabled accounts) to perform duties.

Nice To Haves

• Microsoft Certified: Cyber Security Architect Expert or Microsoft Certified: Azure Solutions Architect Expert.

Responsibilities

• Manage, maintain, and support the DHA MED365 Exchange Online environment, including administration of mailboxes, distribution lists, shared mailboxes, and mail flow configurations.
• Monitor and resolve Exchange Online service performance and availability to ensure high reliability and uptime.
• Provide Tier III escalation support for Exchange Online–related issues and coordinate with DHA engineers and Microsoft support for unresolved problems.
• Collaborate with other IT teams to integrate Exchange Online with enterprise systems and support approved migration projects.
• Generate reports on email service performance and maintain detailed documentation of messaging configurations, changes, and troubleshooting activities.
• Manage eDiscovery processes within the DHA MED365 tenant to support litigation, investigations, audits, and regulatory requirements.
• Perform data collection, preservation, processing, review, and production activities while ensuring data integrity and security throughout the eDiscovery lifecycle.
• Develop and implement eDiscovery policies and procedures and support legal teams with analysis and production of electronically stored information.
• Manage eDiscovery tools and review platforms and provide training and support to internal stakeholders as required.
• Monitor, identify, and respond to incidents involving data spillage, leakage, or unauthorized exposure, ensuring containment and remediation actions are executed.
• Coordinate with cybersecurity teams to investigate and mitigate phishing attacks and other messaging-related cybersecurity threats.
• Continuously improve eDiscovery processes to enhance efficiency, effectiveness, and compliance posture.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health insurance, retirement plans, and professional development support.
• Collaborative work environment with a focus on innovation and excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level