Enterprise Support Manager

ABNB Federal Credit Union • Chesapeake, VA

just now • Hybrid

About The Position

ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features affordable medical, dental, and vision plans to support your well-being and future growth in addition to:
Paid time off that begins accruing on your first day
Enjoy 11 paid federal holidays each year, giving you more time to relax and recharge
401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting
Company-paid short-term, long-term disability, and employee life and AD&D coverage
A tuition reimbursement benefit which reflects our investment in your future
Competitive pay along with opportunities for annual raises and promotions
Paid community involvement opportunities offer rewarding chances to network, make a positive impact, and get involved in meaningful local initiatives
A supportive environment which fosters an employee-centric workplace where growth and member relationships are prioritize
The Enterprise Support Manager serves as the Team Leader for the Enterprise Support Team. Responsible for managing cloud solutions such as Entra ID (Azure AD), Intune, Office 365, and Security Center. Also, responsible for Active Directory Servers and desktop lifecycle management including imaging, patching application deployment and replacement. Directly supervises the activities of staff members to ensure quality customer service is being delivered for logged incidents and requests. Serves as the primary administrator for our Kace SMA appliance and Microsoft Configuration Manager systems.

Requirements

• Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).
• Experience: Five to eight years of similar or related experience.
• Other Skills: 1. Previous data processing experience including Active Directory, EntraID, Intune, Office 365, servers, desktop computers, printers, scanners, signature pads, and other financial industry hardware. 2. Technical planning, project management, and supervisory experience is required. 3. Ability to discuss technical issues effectively with other data processing professionals as well as non-technical users. 4. Demonstrated analytical and problem solving skills. 5. Must have a valid drivers license and the ability to travel between locations as needed to complete projects and support staff.
• Physical Requirements: Physical qualifications require being able to sit at a workstation or stand while completing a task for extended periods of time. Ability to lift/carry up to 25 pounds.
• Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Responsibilities

• Lead Network Administrator for the ABNB Enterprise Computing Environment. Ensures maximum availability and optimal performance of servers, desktop systems, printers, certificates, remote access solutions and other hardware.
• Manages the Enterprise Support Team including patch management, hardware/software upgrades, backups, inventory, performance monitoring, configuration, testing, group and Intune policies, passwords, etc.
• Provides personal and staff support for Credit Union projects, systems changes, and other initiatives. Coordinates with ABNB staff on these initiatives.
• Provides support on help desk issues pertaining to systems and supports the various ancillary systems that integrate with the Core processing platform.
• Manages the ABNB telecommunications infrastructure which provides internal and external voice services to ABNB staff.
• Maintains a training plan for all members of the Enterprise Support Team. Ensures team members participate in training classes, seminars, or certification programs annually. Mentors IT Department staff by providing knowledge transfer as needed and by leading classes and other training activities.
• Performs other job-related duties as assigned.

Benefits

• Paid time off that begins accruing on your first day
• Enjoy 11 paid federal holidays each year, giving you more time to relax and recharge
• 401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting
• Company-paid short-term, long-term disability, and employee life and AD&D coverage
• A tuition reimbursement benefit which reflects our investment in your future
• Competitive pay along with opportunities for annual raises and promotions
• Paid community involvement opportunities offer rewarding chances to network, make a positive impact, and get involved in meaningful local initiatives
• A supportive environment which fosters an employee-centric workplace where growth and member relationships are prioritize

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees