Enterprise Success Manager - East

Ontic

About The Position

Ontic is looking for an experienced and mission-driven Enterprise Success Manager who will be responsible for ensuring our clients realize the value of our Protective Intelligence technology platform, resulting in client retention. As an Enterprise Success Manager, you will have the opportunity to develop relationships with a portfolio of Fortune 5000 corporate clients, focusing on their adoption of the Ontic platform. You will be responsible for the full client lifecycle, post-Sales. This includes Implementation, Training, Platform Coaching, Executive Business Reviews and ensuring the Renewal process is executed successfully. You will serve as the voice of Ontic to the client and as the voice of the client to Ontic. You should have a talent for cultivating your personal brand as a trusted advisor to your clients and a collaborative teammate to cross-functional internal teams. You should maintain a solution-oriented approach and be excited to be a part of a growing team, welcoming the challenges that come along with a startup environment. This role will cover the East Territory and candidates based in Eastern US (Boston, Philadelphia, New York City Area) will be strongly preferred.

Requirements

4+ years of experience in Customer Success, Client Success, Client Services, with a SaaS company at an enterprise level
Extremely organized and able to multitask. Ability to simultaneously manage multiple clients with competing priorities
Ability to work independently and as part of a team in a fast-paced environment
Excellent oral and written communication skills, including experience working in cross-functional teams and presenting to business executives
Familiarity with tools like Salesforce, Pendo, Domo, JIRA
Willingness to travel up to 30%, based on business needs

Nice To Haves

Corporate Security or Executive Protection acumen is a plus

Responsibilities

Drive Ontic Platform adoption, focusing on helping your clients achieve their business objectives. This role requires a person who is excited to be hands-on in the Platform
Own client communication to ensure a streamlined client experience
Identify growth potential for clients as it relates to additional Ontic Platform functionality or Service opportunities. Coordinate with Sales colleagues to execute on those opportunities
Forecast client renewals, ensuring retention
Orchestrate internal Ontic cross-functional teams to ensure the voice of the client is being represented as it relates to product and strategic decisions
Work collaboratively to address client challenges with a sense of urgency
Seek out opportunities to help the growing Client Success team scale efficiently with tools like Salesforce, Pendo, Domo, JIRA