Enterprise Customer Success Manager

SentiLink

2d•$130,000 - $160,000•Remote

About The Position

As an Enterprise Customer Success Manager at SentiLink, you’ll be responsible for providing our customers with the highest level of service and business insight. Your role will include onboarding new clients and setting up business objectives with each customer. This is a remote, US-based role.

Requirements

5-7 years experience as a Customer Success Manager or Account Manager in Financial Services or Fraud
Self-motivated, detail-oriented, with a big appetite for making our partners successful
Willingness to travel up to 25% of the time to visit clients and for industry relevant conferences
Candidates must be legally authorized to work in the United States and must live in the United States

Nice To Haves

Experience with Salesforce and Apollo, a plus

Responsibilities

Own the relationships for Enterprise accounts across our bank, credit union, and fintech customers
Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc.
Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!)
Establish business goals with each client and establish a plan to achieve targets
Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence and Engineering
Partner with Sales during pre and post sales