Enterprise Specialist of Implementation

PrimeRx.io•Uniondale, NY

166d

About The Position

The ideal candidate is highly accountable, has proven customer-facing experience, has managed an extensive portfolio of projects, and thrives in a fast-paced working environment.

Requirements

Education: Minimum High School diploma or College degree required.
Technical Skills: Proficiency in both hardware and software, with experience in installation, troubleshooting, and providing user support.

Nice To Haves

Certification: Pharmacy Technician certification preferred.

Responsibilities

Adhere to PrimeRx guidelines and assist pharmacies partnering with PrimeRx in following the correct procedures, including Conversions Pharmacy Setups, New Pharmacy Setups, Add-Ons and Data Merging (for PrimeRx Enterprise and PrimeRx Cloud).
Ensure seamless and efficient Onboarding and Implementation experience for our customers.
Provide comprehensive training to pharmacies tailored to the specific modules they have purchased (for PrimeRx Enterprise and PrimeRx Cloud Modules).
Troubleshoot technical and operational issues as they arise for PrimeRx Enterprise and PrimeRx Cloud Products and Services.
Deliver exceptional customer support services, ensuring client satisfaction.
Stay current with new features, product enhancements, and changes in relevant laws and regulations, maintaining up-to-date knowledge to assist clients better
Project Planning & Scheduling: Develop comprehensive project plans, timelines, dependencies, and resource allocation to ensure efficiency.
Team Leadership & Task Delegation: Lead, inspire, and assign tasks to the team based on expertise, fostering a high-performance environment.
Communication & Stakeholder Management: Facilitate clear communication, engage stakeholders, manage expectations, and address concerns proactively.
Resource & Quality Management: Optimize resource utilization and uphold quality standards for all project deliverables.
Problem Solving & Decision Making: Address challenges promptly and make strategic decisions aligned with project and organizational goals.
Reporting & Documentation: Provide regular updates, maintain thorough records, and ensure transparency in project progress.
Installation & Training: Oversee hardware/software installation and deliver necessary training for seamless adoption
Onsite & Remote Support: Travel to client locations, medical offices, and remote sites for hands-on technical assistance, ensuring professional appearance and camera readiness for virtual support.
Flexible Scheduling & Physical Demands: Work flexible hours, including conversions and technical projects; lift and move heavy equipment as needed.
Client Interaction & Customer Service: Engage with clients, end users, and employees, providing excellent customer service and maintaining a professional demeanor.
Technical Problem-Solving: Address various IT challenges across hardware, software, and networking, requiring adaptability and continuous skill development.
Independent Work & Proactive Approach: Manage tasks autonomously, stay self-motivated, and take a proactive approach to troubleshooting and learning.
Documentation & Reporting: Maintain accurate records of onsite visits, issues, and solutions for reference and compliance.
Secure Access & Remote Collaboration: Utilize VPNs and remote communication tools to securely access corporate systems and collaborate effectively.