Enterprise Resource Planning Manager

Howard Community College•Columbia, MD

33d•$84,559 - $120,496

About The Position

The Enterprise Resource Planning (ERP) Manager supports the responsive and efficient operations of Administrative Information Systems (AIS). The ERP Manager works under the general direction of the Director of AIS and will work with the team to fulfill user requests in a timely manner with a high degree of quality. The ERP Manager will evaluate user requests and assign departmental resources appropriately. The position will also provide end-user support and work with the ERP trainer to help facilitate training. The ERP Manager will lead internal AIS meetings and functional area meetings.

Requirements

Bachelor's degree
5 years of IT experience managing people and projects

Nice To Haves

Bachelor's Degree in Information Technology, Communication, or related field.
5+ years of IT experience managing people and projects, with 3-5 years managing a higher education ERP system.
Experience with a Higher Education ERP such as Colleague, Banner, Workday, PeopleSoft, or Jenzabar is required.
Strong command of Microsoft Office (Word, Excel, PowerPoint).
Detail oriented, independent, and highly organized.
Excellent communicator with solid interpersonal, research, and analytical skills.
Able to maintain strict confidentiality and demonstrate reliable attendance.

Responsibilities

Documentation & Governance: Own AIS documentation, policies, SOPs, and the knowledge base, ensuring all governance aligns with Federal and Maryland record retention laws (NARA, EEOC, etc.).
Team Leadership: Supervise, mentor, and manage the AIS team of programmers and analysts.
System Management: Monitor system health, manage upgrades, communicate outages, and drive stability improvements with vendors. Experience in a Higher Education environment and hands-on experience with a higher education ERP.
Project & Support Oversight: Lead important enterprise resource planning (ERP) projects; triage, assign, and track service requests; and manage resolution of complex system issues.
Security & Auditing: Serve as the primary liaison to the Information Security team. Handle audit responses, develop risk mitigations, enforce security standards, and audit security access for AIS systems.
Vendor & Licensing Management: Manage ERP licensing, renewals, contracts, and overall vendor relationships to ensure compliance with service agreements and security standards.
Performance Monitoring: Conduct Quality Assurance (QA) testing, verify system upgrades, and develop/monitor Key Performance Indicators (KPIs) to guide business decisions.
Perform other duties as assigned.

Benefits

Multiple medical options with no annual deductible and low coâpays; prescription drugs covered through mailâorder or retail pharmacies.
Vision coverage includes an annual eye exam and a generous frame allowance.
Dental plans offer low deductibles and reasonable annual maximums.
20days of vacation per year for fullâtime staff (capped at 30 days), with additional accrual tiers for other employee groups.
Spring break and winter break each add one extra week of paid vacation.
4days of personal leave per year (rolls into sick leave if unused).
12days of sick leave per year, unlimited carryâforward.
Additional leave options include bereavement, organâdonor, sabbatical (faculty & staff), and an emergencyâleave bank.
Fullâtime budgeted employees receive a tuition waiver for Howard Community College courses taken during nonâworking hours (subject to space availability and prior approval).
Fitness center accessible to all staff.
Library with research resources and bestseller collection.
Café offering a variety of food options and a quickâservice kiosk and parking is free for faculty and staff on campus.
Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs.
As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only.