Enterprise Resilience Manager

Acrisure • Grand Rapids, MI

23h • Onsite

About The Position

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible

Acrisure is seeking a strategic, forward-thinking Enterprise Resilience Manager who will be responsible for building, enhancing, and sustaining the organization’s resilience program across Business Continuity (BC), Disaster Recovery (DR), and operational readiness. This role leads the full lifecycle—governance, BIA, continuity planning, DR integration, exercising, and reporting—to ensure the company can withstand and recover from disruptions impacting critical insurance and financial services operations.

Requirements

• Bachelor’s or advanced degree in a relevant field (e.g. Risk Management, Business Administration)
• Minimum 7+ years of progressive experience in Business Continuity, Enterprise Resilience, Crisis Management, Operational Risk, and/or Disaster Recovery, including hands-on ownership of a BC program.
• Demonstrated experience building, creating, and maintaining a BCM program (policy, BIA, plans, governance, testing, reporting).
• Proven ability to facilitate BIAs and continuity planning workshops across diverse business functions.
• Strong program management skills with the ability to drive execution across multiple stakeholders and priorities.
• Strong knowledge of relevant regulations and industry standards.
• Experience developing and running exercises (tabletops, functional tests) and managing remediation action plans.
• Effective communication and interpersonal skills.
• Ability to build dashboards, executive reports, and board-level summaries.
• Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior, and effort to achieve goals and objectives
• Ability to be flexible and adaptable, as priorities can pivot and shift depending on the needs of the organization
• Demonstrates excellent time management and organization skills
• Attention to detail and commitment to a high level of accuracy
• The ability to multi-task, prioritize, work independently, and use discretion surrounding sensitive information
• Ability to maintain a professional demeanor and positive attitude
• Demonstrated success in designing and implementing corporate-wide risk management systems and reporting for complex, multi-faceted organizations
• Excellent verbal and written communication skills including the ability to interact effectively with all levels of management
• Identify, assess, and prioritize operational risks affecting the organization and provide key operational risk insights
• Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Nice To Haves

• Working knowledge of commercial insurance
• Experience with Business Continuity platforms (i.e. Riskonnect, Archer)

Responsibilities

• Build, implement, and continuously mature a best-in-class enterprise-wide global resilience framework, including BC, DR, and readiness.
• Develop a multi-year resilience roadmap aligned to business strategy, regulatory requirements, and risk appetite.
• Lead enterprise-wide Business Impact Analyses (BIAs) for critical Assessment Units, including defining and validating RTOs, RPOs, MTDs, critical dependencies, and manual workarounds.
• Conduct resilience risk assessments to evaluate critical process, technology, facility, and third-party vulnerabilities and translate findings into prioritized remediation and strategic investments.
• Develop, maintain, and improve Business Continuity Plans (BCPs) and operational playbooks.
• Ensure continuity plans align with DR capabilities, cyber incident response, and crisis management processes.
• Partner with Technology teams to ensure DR strategies—failover, replication, redundancy—meet business-defined RTO/RPO requirements.
• Validate external vendor dependencies and ensure critical suppliers meet resilience expectations.
• Develop and execute the annual resilience exercising plan, including BC tabletop exercises, DR validation tests, and integrated scenario simulations.
• Develop and deliver training and awareness programs for business leaders and plan owners.
• Present program status, risks, and maturity updates to senior leadership, governance committees, auditors, and regulators.

Benefits

• Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager