Enterprise Renewals and Retention Manager (US Markets)

Semrush•Boston, MA

About The Position

Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies. Here, you own the way you work, but we move as one unbeatable team. We don’t just lead the market, we’re busy creating the world where Semrush is an unfair advantage for every marketer. We move fast in ways to help you grow. Here, you have room to experiment, keep what works, and learn quickly from what doesn’t. Ready to share our ambition and make an impact? Then, this role may be for you. About the role Our Enterprise Renewals and Retention Manager manages a high volume of lower-spend enterprise customers, ensuring they realize value from Semrush, successfully renew, and grow over time. This role focuses on efficient, scalable engagement, combining renewal ownership, customer enablement, and proactive growth identification.

Requirements

3–5+ years of experience in Customer Success, Account Management, or related roles, preferably in SaaS or MarTech
Experience managing a high-volume book of business with a focus on renewals and retention
Proven track record of meeting or exceeding renewal/retention targets
Strong organizational and pipeline management skills in a fast-paced, scaled environment
Ability to balance personalization with scalable approaches (1:many, automation, segmentation)
Strong communication skills with the ability to convey value to diverse stakeholders
Working knowledge of digital marketing (SEO, SEM, content, analytics, etc.

Nice To Haves

Experience working with enterprise customers in a scaled or pooled CS model
Familiarity with data-driven customer health scoring and lifecycle management
Experience collaborating cross-functionally with Sales, Marketing, and Product teams
Experience in a global or international environment

Responsibilities

Own and execute a high-volume renewal pipeline of Enterprise segment customers ($1–2K MRR), ensuring strong retention and on-time renewals
Drive renewal strategy at scale, leveraging data, usage insights, and playbooks to maintain high retention rates
Lead renewal conversations and negotiations where needed, ensuring alignment on value and outcomes
Build trusted relationships across a broad customer base through scalable touchpoints (1:many, digital, and pooled engagement models)
Act as a strategic advisor by delivering targeted, relevant recommendations aligned to customer goals
Expand stakeholder engagement within accounts where growth potential exists
Deliver structured enablement to help customers adopt and fully utilize Semrush tools
Drive product usage through webinars, campaigns, and repeatable programs
Ensure customers clearly understand how Semrush maps to their marketing workflows and business outcomes
Effectively manage a large book of business with a focus on forecasting accuracy and proactive risk mitigation
Prioritize accounts based on health, risk, and growth potential to maximize efficiency and impact
Leverage automation, tooling, and segmentation strategies to scale engagement
Analyze customer usage and engagement data to identify gaps and opportunities
Proactively guide customers toward features and workflows that improve performance and ROI
Reinforce value realization consistently throughout the customer lifecycle
Identify expansion opportunities across a broad portfolio, including upsell, cross-sell, and product adoption growth
Partner with Sales on qualified expansion opportunities and smooth handoffs where applicable
Use data signals and customer insights to prioritize high-potential accounts
Act as the voice of the customer, surfacing trends, feedback, and product opportunities
Stay informed on customer goals, industry trends, and competitive landscape to better support retention and growth