Enterprise Provider Account Manager
About The Position
Step into a role of Provider Relations Manager where you will be responsible for executing education provider management in support of the EdAssist education provider product portfolio for a portfolio of enterprise EdAssist clients. The manager will be responsible for maintaining and fulfilling client contracts and SOWs (Statements of Work) related to education providers and their custom networks. The manager will participate in recruit mentand onboarding activities , ma intain relationships by serving as the primary point of contact , and update agreements/contracts. Additionally, they will assist with provider performance reviews in standard and custom product delivery settings. They must have extensive client-facing experience and be comfortable working independently. Experience with higher education and workforce education industries —specifically related to corporate and channel partnerships, advancement, or strategic enrollment—is highly desirable . The Manager will report to the Director of P rovider Re lations within the EdAssist Product Team . Bright Horizons is a leading education and care company, trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.
Requirements
- Bachelor'sdegree
- Experience Required: 3 years in partnership or account management or a position with similar requirements
- Proficiency in Microsoft 365 Suite
- Excellent oral and written communication skills including proficiency in client-facing communications
- Proven project management skills
- Evidence of being highly detail-oriented and organized with ability to work well across teams and in distance/work-from-home environments
- Self-starter who is comfortable working in dynamic, evolving environments
Nice To Haves
- higher education experience preferred
- Salesforce proficiency preferred
Responsibilities
- Fulfills client SOWs and contractual obligations for the assigned portfolio of clients
- Internal project management support
- Mainta in client custom networks, custom network assessments, reporting support and delivery to clients
- Recruit s and onboard s education providers as part of standard and custom provider product delivery, engaging in initial outreach, agreement/contract negotiations, provider orientation /training, and similar activitie s .
- Serves as primary point of contact for provider-related inquiries, troubleshooting, and escalations for assigned portfolio of clients
- Serves as internal SME (subject matter expert) for internal and client-facing project support
- Proactively develops and grows strong partnerships with providers and clients to maintain current knowledge of provider offerings and to optimize outcomes.
- Collect s and a nalyze s provider/client alignment metrics to contribute to performance reviews and inform provider engagement strategy
- Work closely with internal teams to facilitate provider product service delivery, quality control, and issue resolution.
- Perform other related duties as assigned that support the objective of the position
- Support the Director on client and provider-focused initiatives and product development
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term and short-term disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
