Enterprise Project Management Office Program Manager

Mutual of Enumclaw Insurance Company•Enumclaw, WA

7d•Hybrid

About The Position

The Enterprise Project Management Office (EPMO) Program Manager represents the EPMO across multiple enterprise-level programs while also managing individual projects from initiation through delivery. This position ensures strategic alignment, governance adherence, and disciplined execution across business units in partnership with IT and technology resources. The ideal candidate has experience navigating the complexities of insurance products, policy administration systems, claims platforms, regulatory compliance, and cross-functional operational processes.

Requirements

Solid analytical and organizational skills; comfortable working with data, spreadsheets, dashboards, and reporting tools.
Excellent verbal and written communication; ability to interact with both technical and non-technical stakeholders.
Strong stakeholder management at the Manager, Director, and Executive levels.
Strong attention to detail, ability to multitask, and manage competing priorities.
Experience in establishing and delivering new processes, procedures, and tools.
Ability to work independently and collaboratively in a dynamic, fast-paced environment.
Demonstrated ability to manage multiple complex programs simultaneously.
Bachelor’s degree in Business, Finance, Risk Management, Insurance, Project Management, or related field (or equivalent work experience).
4+ years of experience in project coordination/analysis, program support, or business operations, with a strong preference for experience within insurance (P&C), financial services, or risk-related industries.
Familiarity with project management or PMO methodologies (e.g., waterfall, agile, hybrid) and project-tracking tools (e.g., MS Project, JIRA, Excel, Power BI).

Nice To Haves

PMP, PgMP, SAFe, Six Sigma, or other relevant certifications.
Experience with risk mitigation and regulatory compliance in a P&C or financial services context.

Responsibilities

Lead and manage 5-8 enterprise-level programs across underwriting, claims, product, operations, and/or technology.
Accountable for the results of assigned programs in partnership with the business and IT lead for each program.
Develop program roadmaps, charters, work plans, and resource strategies.
Partner with business and technical leads to ensure programs align with company objectives, financial targets, and compliance.
Monitor program performance against KPIs, timelines, and budgets, reporting out regularly to leadership.
Oversee related projects within programs, providing guidance to business and IT functional leads.
Lead 1-2 individual projects in a project manager capacity.
Support project planning, scheduling, scope management, and dependency identification.
Facilitate issue resolution and remove barriers to keep projects on track.
Implement and enforce project management standards and best practices.
Build strong relationships with stakeholders at all levels to drive engagement and program success.
Coordinate vendor relationships and oversee third-party resources where needed.
Identify, assess, and mitigate program risks, including regulatory and data-related risks unique to the P&C industry.
Develop communication plans to ensure transparency and alignment across impacted business areas.
Support organizational change management activities, including training, adoption, and transition planning.
Contribute to the design and continuous improvement of EPMO processes, tools, and templates.
May oversee one or more Program Analysts.