Enterprise Project Management Office Director

First Horizon • Charlotte, NC

18h • Onsite

About The Position

The Director of the Enterprise Project Management Office provides vision, leadership, and discipline for the bank’s enterprise project and program portfolio. This role leads a team of Portfolio Managers and Project Managers to deliver enterprise-wide transformational initiatives that enhance client experience, strengthen risk and control environments, and drive operational efficiency and growth. The Director establishes and enforces governance, standards, and project controls; partners with senior leaders across Technology, Operations, Risk, Compliance, Finance, and Lines of Business; and ensures strategic alignment, value realization, and audit-ready execution. This opportunity will be based in one of First Horizon’s office locations in the Southern footprint as engagement with business partners across the company is a key to success in this role.

Requirements

• Bachelor’s degree required in business, finance, information systems, or related field.
• 12–15+ years leading complex enterprise portfolios and programs, preferably in banking or financial services.
• Proven track record delivering enterprise-wide transformation (digital, core modernization, data/analytics, operational excellence, regulatory change).
• Strong strategic thinking, analytical problem solving, and data-driven decision-making.
• Exceptional executive communication, negotiation, and influencing skills; able to simplify complex topics for diverse audiences.
• Demonstrated ability to lead through ambiguity, manage competing priorities, and drive outcomes at enterprise scale.
• Commitment to client-centric design, associate enablement, and continuous improvement.
• Demonstrated success establishing and maturing PMO/EPMO functions, governance, and project controls.
• Deep understanding of banking operations, client experience, and the regulatory and risk/control environment.
• Expertise in portfolio management, governance design, financial management, and benefits realization.

Nice To Haves

• Master’s degree (MBA or related) preferred or equivalent combination of education and experience.

Responsibilities

• Enterprise Portfolio Strategy and Prioritization Lead the intake, evaluation, and prioritization of projects and programs aligned to the bank’s strategy, risk appetite, capital plans, and client outcomes.
• Maintain an integrated multi-year transformation roadmap, balancing change capacity, regulatory commitments, and business value.
• Partner with Lines of Business and Finance on business cases, benefits realization plans, and funding decisions.
• Program and Project Delivery Oversight Oversee delivery of complex, cross-functional programs including digital and client experience transformation, core platform modernization, data and analytics, cybersecurity, and operational excellence.
• Monitor scope, schedule, budget, quality, risks, issues, and benefits using objective metrics and KPIs; drive corrective actions and escalation management.
• Remove impediments, negotiate trade-offs, and ensure inter-program dependency management.
• Governance, Standards, and Project Controls Define and maintain the EPMO methodology, stage-gates, templates, and required artifacts across the project lifecycle.
• Establish and lead portfolio governance forums to drive decision-making, resolve conflicts, and manage dependencies.
• Ensure adherence to enterprise policies and regulatory expectations; maintain audit-ready documentation and evidence across initiatives.
• Financial and Resource Management Oversee portfolio financials (capital and expense), forecasting, and variance management; ensure realization of targeted benefits and value.
• Lead capacity planning, resource allocation, and workforce strategy across Portfolio Managers, Project Managers, and Project Control.
• Stakeholder Engagement and Collaboration Build trusted relationships with senior leaders across Lines of Business, Technology, Operations, Risk, Compliance, Legal, Finance, and Internal Audit.
• Promote a culture of delivery excellence, transparency, client-centricity, and continuous improvement across the bank.
• Tools, Reporting, and Analytics Own the project management toolset and reporting ecosystem; deliver executive dashboards and insights as needed.
• Standardize portfolio health reporting, scenario planning, and capacity models to inform timely decisions.
• Performs all other duties as assigned
• Directly lead a team of Portfolio Managers, Project/Program Managers, and Project Control analysts in accordance with organizational policies and applicable laws.
• Responsibilities include hiring, onboarding, coaching, performance management, and other associate relations matters.
• Sets clear goals and career development paths; fosters inclusion, accountability, and high performance.

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees