Enterprise Program Manager

CBTS

154d

About The Position

The Program Manager – (MDM) Owns the enterprise-wide Master Data Management (MDM) program portfolio, spanning platform delivery, data-quality uplift, and ongoing value realization. Provides vision, OKRs, and benefit tracking for all MDM initiatives while integrating them with adjacent data-governance, analytics, and AI programs to maximize business impact.

Requirements

8+ years of professional experience in data management, governance, or business data operations
5+ years in MDM program ownership or data governance leadership roles
3+ years implementing enterprise-scale MDM platforms (Informatica, Reltio, Semarchy, Profisee, or equivalent)
Proven success leading cross-functional programs with matrixed stakeholder alignment
Deep understanding of MDM principles, data governance frameworks, and stewardship operating models
Expertise in managing data domains such as Customer, Product, Vendor, and Location
Working knowledge of MDM technical architecture, integration methods (ETL, API), and data pipelines
Experience leading platform deployments with IT and data engineering teams
Familiarity with Microsoft Fabric, Azure Data Services, and Power Platform (Power BI, Power Automate)
Proficient in defining and tracking data quality KPIs and building executive dashboards
Demonstrated experience designing and facilitating executive governance meetings and data working groups
Excellent communication, facilitation, and change management skills
Ability to translate complex data challenges into strategic and tactical plans aligned with business priorities
Strong familiarity with data classification, access controls, and compliance standards (e.g., HIPAA, GDPR)

Nice To Haves

Certified Data Management Professional (CDMP)
Informatica MDM or Reltio Certified Administrator
DAMA DMBOK Certification
Prosci Change Management Certification
PMP or Agile Program Management Certification

Responsibilities

Program Ownership & Strategy (30 %)
Lead the vision, roadmap, and budget for the enterprise MDM program.
Define OKRs, benefit-realization targets, and risk/issue logs; align all initiatives with corporate data-governance strategy and report progress to senior leadership.
Cross-Functional Governance Facilitation (20 %)
Orchestrate the enterprise data-governance framework, chair stewardship councils and working groups, and drive cadence-based collaboration to resolve data conflicts, assign ownership, and formalize stewardship roles.
MDM Platform & Technology Oversight (15 %)
Partner with Data Engineering, Architecture, Analytics, and IT to deliver scalable MDM tooling and integration patterns (batch, API, real-time).
Own release planning, vendor management, and SLA/performance monitoring across customer, product, vendor, and other domains.
Data Stewardship Enablement (10 %)
Define the stewardship operating model, establish RACI/accountability matrices, and train business stewards on workflows, tooling, and KPIs to embed data-quality ownership in daily operations.
Standards & Policy Enforcement (10 %)
Drive adoption of enterprise data standards, golden-record definitions, match/merge rules, survivorship logic, and approval workflows; conduct periodic audits to ensure policy compliance and remediate gaps.
Change Management & Communication (10 %)
Develop and execute the stakeholder-engagement and communications plan to build awareness, sponsorship, and adoption.
Partner with business sponsors and SMEs to foster a data-ownership culture and reinforce behavior change.
Measurement & Continuous Improvement (5 %)
Define, track, and publish MDM KPIs (e.g., data-quality score, duplicate rate, completeness).
Conduct maturity assessments, gather feedback, and lead continuous-improvement sprints to optimize processes, technology, and governance.