Enterprise Program Manager, Observability

Snowflake•Menlo Park, CA

About The Position

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Observe by Snowflake is a high-growth SaaS observability platform built on the Snowflake AI Data Cloud, enabling businesses to troubleshoot modern distributed applications 10x faster. Now, as a core part of Snowflake, we’ve reached a major milestone in the evolution of the Snowflake platform. By bringing AI-powered observability directly into the Snowflake ecosystem, we’ve created the first truly unified platform for telemetry and business data. We’re looking for an Enterprise Program Manager to partner directly with one or more of our most strategic enterprise customers and design, drive, and coordinate complex implementation and deployment initiatives. This is a customer-facing, individual contributor role. This is focused on orchestration, clarity, and execution. You will work closely with customer stakeholders and internal technical teams to structure delivery plans, ensure smooth communication, maintain accountability, and keep enterprise initiatives aligned and moving forward. This role is ideal for someone who thrives in enterprise environments, is comfortable operating across multiple stakeholder layers, and knows how to drive progress without adding unnecessary bureaucracy.

Requirements

6+ years of experience managing enterprise-scale technical programs in SaaS, infrastructure, data platforms, or similar environments
Proven success operating in customer-facing roles with executive and technical stakeholders
Experience building implementation plans for platform rollouts, data systems, or infrastructure tooling
Strong planning, risk management, and dependency tracking discipline
Ability to communicate clearly and confidently with both hands-on engineers and senior leadership
Comfort navigating enterprise dynamics, shifting priorities, and competing stakeholder interests
A calm, ownership-driven approach when programs encounter friction or complexity

Nice To Haves

Experience managing programs involving observability or monitoring platforms such as Datadog, Dynatrace, New Relic, Splunk, Elastic, Grafana, or similar solutions
Familiarity with OpenTelemetry adoption or telemetry modernization initiatives
Experience supporting SRE, DevOps, or platform engineering organizations
Exposure to agile, hybrid, or phased delivery models
Experience supporting large cross-functional transformation programs

Responsibilities

Design and manage structured customer implementation and deployment plans, including milestones, dependencies, timelines, and measurable outcomes
Serve as the primary program-level point of coordination for assigned strategic customers
Align internal technical teams and customer stakeholders around shared objectives and responsibilities
Facilitate key customer-facing cadences including kickoffs, status reviews, steering meetings, and executive updates
Identify risks early and drive mitigation plans with defined ownership and deadlines
Ensure mutual accountability across Observe and customer teams
Track enhancement requests, open issues, and delivery commitments to ensure sustained forward progress
Support complex escalations by restoring alignment, resetting expectations, and driving resolution