The Enterprise Operations Specialist supports operational excellence by processing transactions, validating documentation, and ensuring accurate, timely service delivery. At the Beginner level, individuals are developing foundational knowledge of department processes, systems, and quality standards, working under guidance to complete routine tasks and respond to inquiries. At the Intermediate level, the specialist demonstrates increased independence, handles moderately complex cases within one or more subject areas, and collaborates with internal and external partners to resolve items and uphold service standards. Across both levels, the role contributes to consistent client experience by executing work in alignment with internal policies, regulatory guidelines, and established Service Level Agreements (SLAs).