Enterprise Operations Manager

Transportation Insight•Grand Rapids, MI

42d

About The Position

The Operations Manager is responsible for operational efficiency across the office Including load board management, managed accounts, customer SOP’s, bad build reports, bot management, operational tech roll outs, RFP tracking management, NS and CS liaisons, and claims management ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for load-board management 24/7; making sure loads are being put into “active” as quickly as possible, loads are being covered, customers are being communicated to if loads need to roll, etc Manage offices Account Managers, Account Coordinators, and interns daily Assign daily tasks for each ops personnel Monthly reviews with all Account Managers and Account Coordinators, providing measurable objectives and to follow up accordingly throughout each month Monthly Meetings with Executive Management Team to review AM/AC performances and go over any concerns Operational training for any new hire AC’s and interns. Continued eds on new topics throughout their first 12 months Managing office PTO and shifting ops support to account for any accounts who have personnel OOO Calling all AM’s and AC’s who are WFH once a day with topics for each of their accounts Verbally speaking with all AM’s and AC’s in office with topics for each of their accounts Monitoring bot activity and ensuring we are adjusting bot parameters daily to account for market shift and to increase our bid and win percentage

Requirements

Bachelor’s degree in Business or related field preferred.
1-2 years’ experience preferred.
Transportation or logistics experience required.
Strong ability to mentor, motivate, and develop a strong team
Excellent interpersonal, verbal and written communication skills; ability to communicate with various levels of leadership
Ability to thrive in a fast-paced, high-energy environment.
Ability to lead and develop a team of employees
Ability to read, analyze, and interpret common industry documents and reports.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the transportation and business community.
Ability to effectively communicate and mediate with all levels of management within the company.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and basic arithmetic.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
To perform this job successfully, an individual should have knowledge of Microsoft Office and related computer programs.

Responsibilities

Responsible for load-board management 24/7; making sure loads are being put into “active” as quickly as possible, loads are being covered, customers are being communicated to if loads need to roll, etc
Manage offices Account Managers, Account Coordinators, and interns daily
Assign daily tasks for each ops personnel
Monthly reviews with all Account Managers and Account Coordinators, providing measurable objectives and to follow up accordingly throughout each month
Monthly Meetings with Executive Management Team to review AM/AC performances and go over any concerns
Operational training for any new hire AC’s and interns. Continued eds on new topics throughout their first 12 months
Managing office PTO and shifting ops support to account for any accounts who have personnel OOO
Calling all AM’s and AC’s who are WFH once a day with topics for each of their accounts
Verbally speaking with all AM’s and AC’s in office with topics for each of their accounts
Monitoring bot activity and ensuring we are adjusting bot parameters daily to account for market shift and to increase our bid and win percentage