Enterprise Operations Engineer I

Mastercard • O'fallon, MO

5d

About The Position

All about Us Mastercard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments and businesses worldwide and enable them to use secure and convenient electronic forms of payment. Join the industry’s most passionate, motivated & engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world – A World Beyond Cash. Overview • Globally partnering with our Customers to deliver world class technical support for MasterCard infrastructures and applications, enabling growth, diversification and new business generation. • Provide 24x7x365 technical operations support for MasterCard’s global infrastructure; with focus on minimizing impact to Customers and internal users. • Monitor the infrastructure, and be a key stakeholder in MasterCard Incident and Change Management processes. • Regularly perform data analysis to determine MasterCard’s performance and identify areas of improvement. • Have you worked in a control center environment? • Do you like to triage and drive events to resolution? • Do you like to interact with Customers, vendors, and support teams on a global scale?

Requirements

• Associate’s Degree or equivalent work experience
• Broad knowledge of routing, switching, tunneling, and Multiprotocol Label Switching (MPLS).
• Demonstrates the ability to function in 2 of the following disciplines: UNIX, Mainframe, Production Control, File Transfer, Single-Message, Dual-Message, or Network), and has intermediate-level understanding in at least 1 area.
• Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology.
• Effective problem and troubleshooting skills.
• Effective written and verbal communication skills.
• Effective organization skills.
• Effective interpersonal skills.

Responsibilities

• Execute Incident, Change, and Problem Management processes.
• Perform effective vendor management techniques to ensure forward-progress managed Incidents.
• Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected.
• Conduct quarterly Release and patch rollout for European authorization system
• Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business.

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree