Enterprise Operations Center Engineer - Mid

DMI • Alexandria, VA

17h

About The Position

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
DMI, LLC is seeking a Enterprise Operations Center Engineer to join us.
The Enterprise Operations Center Engineer - Mid performs day-to-day monitoring activities within Enterprise Operations Center, coordinating resolution of events and alerts in accordance with SLAs. This role utilizes monitoring tools to identify and diagnose complex problems, maintains SOPs and runbooks, provides 24x7x365 operational support including shift rotations, and documents incidents and resolutions supporting enterprise operations.

Requirements

• Minimum 5 years of related experience providing support to an enterprise operations center
• Experience with monitoring platforms, incident management, and NOC operations
• Knowledge of IT infrastructure components and troubleshooting
• Proven ability to work in 24x7 shift-based operations
• Understanding of ITIL incident management processes
• Bachelor's degree from an accredited institution or equivalent professional experience
• Must be a U.S. Citizen
• Successful completion of a Public Trust background investigation and/or a Public Trust clearance.

Nice To Haves

• ITIL Foundation certification
• Experience with enterprise monitoring tools (SolarWinds, Nagios, SCOM)
• Knowledge of network and systems infrastructure
• Understanding of ticketing systems and workflow management
• Strong communication skills for coordinating across teams
• Ability to remain calm and effective under pressure

Responsibilities

• Perform day-to-day activities to monitor systems and infrastructure for events and alerts within the Enterprise Operations Center (EOC)
• Coordinate resolution of events and alerts in accordance with SLAs
• Utilize monitoring tools to identify and diagnose complex problems
• Maintain SOPs and runbooks for monitoring and escalation
• Provide 24x7x365 operational support including shift rotations
• Document incidents and resolutions in ticketing systems
• Monitor infrastructure health and performance metrics
• Escalate issues to appropriate technical teams
• Participate in on-call rotation for after-hours support
• Generate operational reports and metrics
• Support continuous improvement of monitoring and alerting

Benefits

• Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level