Enterprise Network Operations Manager

Alterra • Denver, CO

7d • Hybrid

About The Position

The Enterprise Network Operations Manager is responsible for the daily oversight, performance, reliability, availability, and scalability of the enterprise networking environment. This role leads a team of talented network administrators and other network operations professionals in operating, managing, monitoring, and driving continual improvement across all components of our networking environment and ensures reliable connectivity across all resort, data center and cloud sites across North America, including SDWAN, firewalls, core/distribution/access switching, WiFi environments, and the logical design and management overlays of each. The ideal candidate will drive operational excellence, mature monitoring and observability to inform SLA metrics and KPIs, and partner with architecture, shared services, and resort operations teams to support strategic business and technology goals. Specifically, this role is responsible for rigorous Network IT Service Management delivery including incident, problem, request and change management, as well as continual service improvement, proactive configuration/lifecycle management, and financial performance. This role ensures alignment of operational standards between the Enterprise Network Operations team and independent local resort network teams/resources. Additionally, this role is accountable for technology budgets/financial administration related to Enterprise Networking, including all enterprise networking vendor contracts and expenditure, including manufacturer, reseller, and managed service provider relationships. The successful leader in this role will be acutely focused on the development, mentorship, and management of their team, empowering growth, leading by example, engendering amazing employee experience, and creating value as a critical shared services function supporting complex business functions across our broad portfolio.

Requirements

• Proven track record managing complex and highly technical networking ecosystems including delegation of complex work streams to direct reports, outside team members, and third-party contractors and vendors.
• Demonstrated experience managing a technically and regionally diverse team, with a focus on performance management, capability development, and improving team processes by leading through example.
• Expert-level knowledge and experience in Cisco and Meraki routing, switching, identity services, automation, and WiFi technologies with demonstrated ability to track and understand emerging vendor strategies and roadmaps and their relevancy to the organization’s needs.
• Expert-level knowledge in Palo Alto Next Generation Firewall technologies including inspection, awareness, IPS, AMP, SSL/TLS, Identity Access Control, URL filtering, Segmentation, and the path towards Zero Trust.
• Expert level knowledge of all layers of networking and specific in-depth experience with switching, routing technologies and protocols such as EIGRP, BGP, and OSPF, and transport layer technology
• Comprehensive understanding and expertise across networking concepts and constructs including SDWAN, VPN, DNS, DHCP, Load Balancing, and cloud-based access, auth, and overlay technologies.
• Expert-level knowledge in monitoring, logging, and broad observability platforms, including automations, alerting, and scripting for fail over monitoring and management.
• Extensive experience in stakeholder management, including excellent written and verbal communication skills for both technical and non-technical audiences.
• Demonstrated ability to work with financials, funding proposals, procurement processes, accounts payable/receivable, and forecasting models.
• Functional knowledge of Microsoft Azure cloud services with practical experience using Azure networking constructs.
• Experience in leadership, development, and management of team members
• Bachelor’s Degree, or equivalent verifiable work experience in an enterprise network operations role in large global organizations, implementing and managing advanced network solutions.
• ITIL v3/v4 Foundations certification or equivalent demonstrable ITSM experience is required
• 7+ years relevant experience with progression through more complex environments and breadth of functional and supervisory responsibility.
• 5+ years of proven and recent experience in supporting multi-campus infrastructure or highly complex multi-site network operations.

Nice To Haves

• Advanced network certifications such as CCNA, CCNP, CCIE are preferred
• Advanced network security training/certifications such as CISSP are preferred.
• 5+ years of supervisory/managerial experience is preferred.
• Experience in ski resort, outdoor sports and recreation or other large outdoor venue network operations
• Experience in Mergers and Acquisitions

Responsibilities

• Lead and mentor a team of network administrators, analysts, and other network operations personnel responsible for 24x7 network operations and project execution, setting clear priorities and measures of success for the department.
• Develop team members in pursuit of their career goals, and work with other IT leaders to find opportunities to grow and support the broader IT team.
• Oversee the health, capacity, security, and performance of all network infrastructure, including routers, switches, firewalls, SD-WAN, WiFi, VPN, cloud networking, and data circuits.
• Own IT Service Management processes for the Networking team, including incident, problem, request, and change management, including timely response, robust communications, root cause analysis, and corrective action plans to ensure continual improvement in our service delivery.
• Collaborate with the Architecture and Engineering team to define patterns, ensure operational viability, repeatability and scalability through technology/vendor evaluation, design, engineering and implementation of cloud, data center and resort-based networks including WAN, LAN, wireless, and network security solutions.
• Establish runbooks in compliance with our security operations and internal audit requirements and ensure alignment to best practices and compliance frameworks (PCI, SOX, etc) for the networking technology domain.
• Maintain and enhance network monitoring, alerting, logging, and observability platforms.
• Leverage automations and scripting to optimize tasks, improve reliability, and reduce time to resolution.
• Ensure accurate and maintained documentation for physical and logical diagramming, wiki articles, and support channels.
• Oversee the implementation, operationalization, and documentation of new Enterprise Network infrastructure including M&A, capital expansion, and tech refresh/technical debt addressment initiatives.
• Create and maintain strong relationships with enterprise and resort-based teams to ensure compelling and effective engagement in priority projects and other technology discussions.
• Act as point of escalation for networking and other infrastructure issues and incidents.
• Manage annual operating budgets, financial administration and reporting for Enterprise Network Operations.
• Work closely with IT Security, Compliance & Privacy to set and enforce standards, operational processes, and policies.

Benefits

• Free Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
• Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more
• 401(k) plan with generous company match
• Paid parental leave of up to 6 weeks for eligible employees
• Commuter benefits (Denver employees only)
• Hybrid workplace policy encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver’s RiNo Art District neighborhood (for eligible employees).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager