Enterprise Monitoring Tool Engineer

Leidos•Chantilly, VA

About The Position

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like an environment where you can thrive, keep reading! The Mission: The Digital Modernization Sector at Leidos has an opening for an an Enterprise Monitoring Tool Engineer who will work with our customer’s, project managers, internal task or functional staff, and support personnel to execute the Program Mission within Digital Modernization and the Defense and Intel business area. The job duties are as follows: Administration & Maintenance: Provide SME support and guidance to junior administrators and operators that support the daily operations, health, and performance of the OpenText Operations Bridge Manager (OBM) environment (comparable on-prem tool experience accepted). Installation & Upgrades: Design, install, configure, and upgrade on-prem enterprise monitoring tool and related components (OBM). This requires strong proficiency in Linux (Red Hat Enterprise Linux - RHEL). Integration Management: Configure and manage integrations between enterprise monitoring tool (OBM) and other critical IT Service Management (ITSM) tools such as OpenText NNMi, and third-party tools like ServiceNow using connectors and custom adapters. Monitoring Configuration: Customize and configure monitoring solutions using management templates, aspects, and policy templates for various applications and infrastructure domains. Event Management & Correlation: Manage the central event console, configure event processing, and tune event correlation rules to reduce noise and accelerate root cause identification. User and Access Management: Provide SME support and guidance to junior administrators and operators that onboard users, manage roles and permissions, and configure access to the OBM console and dashboards. Troubleshooting & Support: Provide hands-on software troubleshooting and coordinate with application, infrastructure, OS, and network teams to resolve complex issues. Documentation & Standards: Create and maintain technical documentation, including solution designs, standard operating procedures (SOPs), and user guides. Standard Qualifications and Requirements: Required Clearance: TS/SCI with specific poly. Candidate must have 12 years of experience that can be a combination of work history and education. This equates to a BS degree and 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience. May possess a Doctorate in technical domain. Must be compliant with DoD 8140 Information Assurance Technical (IAT) Level 2. Enterprise Event Monitoring Expertise: Design, installation, and configuration experience for on-premises tools that provide centralized, single pane of glass for monitoring, correlating, and managing IT events and performance across hybrid environments. This role is for OpenText (formerly Micro Focus) Operations Bridge Manager (OBM), though comparable admin experience with on-premises enterprise monitoring tools would be applicable (Ex. Splunk, Nagios, BMC Helix Operations Management, Solarwinds). Operating Systems Proficiency: Strong working knowledge and experience installing, upgrading, and maintaining software in a Linux (RHEL) environment. Problem-Solving: Strong experience and orientation towards effective technical problem-solving, with communication skills that enable successful resolution. Networking Fundamentals: Willingness to learn basic networking concepts, including TCP/IP, SSL/TLS, firewalls, and proxy servers (if not already known). Container Technology: Willingness to learn containerization and orchestration technologies like Docker and Kubernetes (if not already experienced).

Requirements

TS/SCI with specific poly clearance
12 years of experience that can be a combination of work history and education. This equates to a BS degree and 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience. May possess a Doctorate in technical domain.
Must be compliant with DoD 8140 Information Assurance Technical (IAT) Level 2.
Design, installation, and configuration experience for on-premises tools that provide centralized, single pane of glass for monitoring, correlating, and managing IT events and performance across hybrid environments. This role is for OpenText (formerly Micro Focus) Operations Bridge Manager (OBM), though comparable admin experience with on-premises enterprise monitoring tools would be applicable (Ex. Splunk, Nagios, BMC Helix Operations Management, Solarwinds).
Strong working knowledge and experience installing, upgrading, and maintaining software in a Linux (RHEL) environment.
Strong experience and orientation towards effective technical problem-solving, with communication skills that enable successful resolution.
Willingness to learn basic networking concepts, including TCP/IP, SSL/TLS, firewalls, and proxy servers (if not already known).
Willingness to learn containerization and orchestration technologies like Docker and Kubernetes (if not already experienced).

Nice To Haves

Proficiency in scripting languages such as Perl, Shell, Python, or Groovy for automation and customization.
Basic to intermediate understanding of database management (PostgreSQL, Oracle, MS SQL Server), including general SQL skills.
Knowledge of basic networking concepts, including TCP/IP, SSL/TLS, firewalls, and proxy servers.
Hands-on experience with containerization and orchestration technologies like Docker and Kubernetes.
Strong working knowledge of event and performance monitoring of Microsoft Windows.

Responsibilities

Provide SME support and guidance to junior administrators and operators that support the daily operations, health, and performance of the OpenText Operations Bridge Manager (OBM) environment (comparable on-prem tool experience accepted).
Design, install, configure, and upgrade on-prem enterprise monitoring tool and related components (OBM).
Configure and manage integrations between enterprise monitoring tool (OBM) and other critical IT Service Management (ITSM) tools such as OpenText NNMi, and third-party tools like ServiceNow using connectors and custom adapters.
Customize and configure monitoring solutions using management templates, aspects, and policy templates for various applications and infrastructure domains.
Manage the central event console, configure event processing, and tune event correlation rules to reduce noise and accelerate root cause identification.
Provide SME support and guidance to junior administrators and operators that onboard users, manage roles and permissions, and configure access to the OBM console and dashboards.
Provide hands-on software troubleshooting and coordinate with application, infrastructure, OS, and network teams to resolve complex issues.
Create and maintain technical documentation, including solution designs, standard operating procedures (SOPs), and user guides.