Enterprise Monitoring - LogicMonitor

Sumitomo Mitsui Banking Corporation • Charlotte, NC

3d • Hybrid

About The Position

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
Role DescriptionWe are seeking a Monitoring Lead with advanced LogicMonitor expertise and proven ServiceNow experience to drive enterprise observability and ITSM best practices. In this role, you will lead initiatives to advance monitoring strategies, refine collector architecture, enhance alert correlation, and expand automation for scalability and performance. You will play a key role in optimizing enterprise LogicMonitor solutions, integrating with ITSM processes, and ensuring operational efficiency across cloud and on-prem environments. This position is critical to reducing alert noise, improving MTTR, and ensuring operational resilience across infrastructure, hybrid cloud, and on-prem environments. Success in this role requires strong leadership, problem-solving skills, and the ability to work independently in an agile environment while balancing multiple priorities.

Requirements

• Bachelor’s degree in Computer Science or equivalent experience.
• 5+ years of experience in IT infrastructure monitoring and observability.
• Advanced LogicMonitor expertise with at least 2 years hands-on experience (alert correlation, dashboards, custom Data Sources, automation).
• Minimum 2 years of hands-on ServiceNow Administration experience.
• Strong knowledge of ITIL Framework and best practices.
• Solid understanding of infrastructure, hybrid cloud platforms (Azure, AWS, GCP), and on-prem environments.
• Excellent communication and documentation skills for audit and leadership reporting.
• Ability to work independently, demonstrate leadership, and thrive in an agile environment.

Nice To Haves

• Experience with LogicMonitor API and automation workflows.
• Familiarity with ServiceNow Performance Analytics and reporting.
• Scripting proficiency (Python, PowerShell) for automation and integrations.

Responsibilities

• Monitoring Advancement: Optimize LogicMonitor configurations, improve alert correlation, and expand automation for scalability and performance.
• Dashboard Development: Build and optimize dashboards include capacity dashboards for service health, SLA performance, and compliance reporting.
• Governance & CMDB Alignment: Maintain accurate alert routing and CMDB hygiene; ensure seamless ServiceNow integration.
• Tool Rationalization: Lead retirement of legacy monitoring tools and maintain reconciliation between LogicMonitor and ServiceNow CMDB.
• Performance Analytics: Drive trend analysis, capacity forecasting, and risk scoring for change windows.
• Root Cause Analysis: Correlate metrics, logs, and changes to produce audit-ready incident timelines.
• ServiceNow Administration: Provide platform maintenance and support, resolve incidents and requests within SLAs, monitor performance, troubleshoot issues, and assist with bi-weekly deployments for bug fixes and enhancements.
• Cross-Functional Collaboration: Partner with ITSM leadership and business units to align monitoring strategies with ITIL best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees