Sr. Programmer Analyst - Enterprise Monitoring

Darden Restaurant Support Center

2d•Hybrid

About The Position

The Sr. Platform Systems Analyst - Enterprise Monitoring will be responsible for implementing and maintaining a comprehensive enterprise monitoring solution that supports high-availability services through proactive and predictive alerting. Monitoring responsibilities would include network infrastructure, server hardware, operating systems, applications, and end-to-end business processes within a 24x7 enterprise production environment. This person will also focus on aligning current monitoring and automation tools and technologies (AppDynamics, SCOM, Azure Monitor, Azure Application Insights, Azure SQL Insights, Prometheus, BMC AIOps, and xMatters), into a unified observability solution. This solution will provide visibility into complete business transactions across the enterprise and deliver actionable alerts and management reports for key metrics, trends, and performance indicators. The Sr. Platform Systems Analyst will also be responsible for identifying and implementing new monitoring capabilities and/or tools across Darden’s IT systems. This would involve collaborating with internal teams and third-party vendors to design and document a monitoring schema for each technology tier and stack that supports core enterprise functions.

Requirements

Bachelor’s degree in computer science, Engineering, Information Systems, or related field, or equivalent experience
3+ years’ experience in enterprise monitoring and observability, including application performance monitoring (APM), infrastructure monitoring, and event management.
Proficiency with monitoring tools such as AppDynamics, Prometheus, Azure Monitor, SCOM, Entuity, and WhatsUpGold.
Hands-on experience with xMatters or similar tools for alert routing, workflows, and escalation management.
Experience with event correlation platforms like BMC AIOps.
Strong understanding of cloud-native monitoring principles (especially Azure).
Familiarity with SNMP, network monitoring, and core LAN/WAN, firewall, and load balancer components.
Knowledge of Windows and UNIX/Linux server administration.
Strong grasp of enterprise application architectures and monitoring challenges across distributed systems.
Ability to translate low-level telemetry into high-value business reports and dashboards.
Strong analytical and diagnostic skills, with a focus on proactive problem prevention.
Excellent communication skills — able to clearly explain complex issues to technical and non-technical audiences.
Self-motivated, detail-oriented, and capable of working independently or in cross-functional teams.
Strong collaboration and stakeholder engagement skills.
Ability to operate effectively in fast-paced, incident-driven environments.

Nice To Haves

Familiarity with ITSM platforms (e.g., Helix, Remedy)
Experience with dashboarding tools (e.g., Grafana, Power BI)
Familiarity with DevOps and SRE principles
ITIL Certification

Responsibilities

Design, deploy, and manage end-to-end monitoring and observability solutions across infrastructure, applications, databases, and cloud services.
Administer, maintain, and support enterprise monitoring tools, including routine upgrades, license management, and system tuning.
Manage and maintain existing monitors across platforms, ensuring they remain relevant, accurate, and aligned with evolving system and business requirements.
Review and recommend alert thresholds, KPIs, and escalation criteria to ensure actionable and meaningful alerting.
Collaborate with application, infrastructure, database, and network teams to define monitoring strategies for performance, availability, and reliability.
Integrate tools such as AppDynamics, Prometheus, Azure Monitor, SCOM, BMC AIOps, WhatsUpGold, and xMatters into a cohesive observability platform.
Build and maintain dashboards, metrics visualizations, and alert rules using Azure Monitor, Application Insights, and Grafana.
Support synthetic and real-user monitoring to measure application performance and user experience.
Streamline alerting workflows and escalation paths using tools like xMatters to support 24x7 incident response.
Help teams identify monitoring gaps, reduce noise and false positives, and enhance correlation using tools like BMC AIOps.
Oversee monitoring of SSL certificates, URLs, and Key Vault secrets, ensuring proactive renewal and alerting.
Analyze telemetry and diagnostic data to aid troubleshooting and incident root cause analysis.
Provide monitoring expertise and implementation support for IT projects and new technology rollouts.
Document tool configurations, monitoring policies, operational procedures, and troubleshooting guides.
Continuously evaluate observability coverage to ensure system visibility, scalability, and security.
Deliver periodic reports on system health, capacity trends, alert volumes, and KPIs to leadership and stakeholders.