Enterprise IT Support Officer (EITSO) - 2026-0006

Acclaim Technical Services•Chantilly, VA

About The Position

Acclaim Technical Services, founded in 2000, is a leading language, operations, and technology services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow. We are currently recruiting for an Enterprise IT Support Officer (EITSO) with a current TS/SCI w/ poly to support a contract located in Chantilly, VA. In this role, you will use processes to streamline the receipt, triage, categorization, action, and resolution for all incoming incidents, requests, and demands. You and your team provide daily support to the IT infrastructure and mission applications, including Tiers 0–2, which includes problem recognition, research, isolation, resolution, and follow-up steps.

Requirements

Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.
Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging techniques.
Experience providing technical support for Windows 10, Microsoft Office 2016 or later, multiple internet browsers, and standard business applications used within a business environment
Experience with TCP/IP and general networking issues
Experience with virus scanning services; desktop, stand-alone and laptop computing services
Experience with servers, printers, and peripheral devices

Nice To Haves

Related work experience in a technical help desk position
Special non-commercial systems administrator experience (access management/file transfer)
Experience with ServiceNow ITSM & ITBM.
Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers, must be able to exchange accurate information.
Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job

Responsibilities

Using ITIL-based processes to streamline the ingestion, triage, categorization, action, and resolution for incoming incidents, requests, and demands.
Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support.
Providing basic user training in support of off-the-shelf applications and office products.
Performing remote desktop triage and system repair using remote tools.
Answering questions regarding system procedures, online transactions, systems status, and downtime procedures
Collaborating with network services, software systems engineering and/or application development to restore service and/or identify problems
Special non-commercial systems administrator activities (access management/file transfer) may be required
Team does provide 24x7 support, to include holidays.

Benefits

At ATS, you will be eligible to participate in a comprehensive benefits package such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

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