IT Service Centre Support Officer
About The Position
Our eSolutions North East Service Team is looking for their next IT Service Centre Officer. The Support Officer is part of a dynamic customer focused team of IT professionals providing front line support to their customers. The role is responsible for supporting a wide variety of technologies including desktop, network, AV and telephone. The successful candidate will also ensure that requests are regularly updated and realistic resolution times are provided and will be the first point of contact for our customers with any IT service problems or queries they may have. To be successful in the role, the ideal candidate will have a sound technical knowledge in desktop support including hardware and software, standardised and custom software applications. They will also have the ability to manage and prioritise multiple problems at once and have demonstrated ability to work as both an effective team member and exercise independence, judgement and initiative.
Requirements
- Sound technical knowledge in desktop support including hardware and software, standardised and custom software applications
- Ability to manage and prioritise multiple problems at once
- Demonstrated ability to work as both an effective team member and exercise independence, judgement and initiative
Responsibilities
- Providing front line support to customers
- Supporting a wide variety of technologies including desktop, network, AV and telephone
- Ensuring that requests are regularly updated and realistic resolution times are provided
- Being the first point of contact for customers with any IT service problems or queries
Benefits
- flexible and hybrid working arrangements
- policies in place enabling staff to combine work and personal commitments
- supporting parents
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
