Enterprise Infrastructure Engineer I - Information Technology

Pima County • Tucson, AZ

5d • Onsite

About The Position

The Pima County Information Technology Department is seeking a self-motivated, thorough, disciplined and perceptive individual to serve in the role of an Enterprise Infrastructure Engineer I, focused on Endpoint Configuration. The ideal candidate will have experience in or a working knowledge of Client PC configuration and support, such as implementing, monitoring and maintaining operating systems and applications on Microsoft Windows PC's. The role involves close cooperation and coordination with other project teams, so interpersonal skills are important. We offer an opportunity to utilize your skills, grow new ones, work in a team environment and advance your career. You bring energy, enthusiasm, professionalism and a desire to get better every day, as well as to make a difference in your community by supporting the mission of Pima County government. This is an in-office position located in Tucson, AZ, and cannot be remote. The Information Technology Department is unable to provide visa sponsorship for this position.

Requirements

• Bachelor’s degree from an accredited college, university or technical trade school AND two years of experience in the maintenance and administration of client computing or communications hardware and software infrastructure. (Relevant experience and/or education from an accredited college or university may be substituted.)
• OR: Two years with Pima County in an Information Technology Support Engineer position.
• Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application.
• Do not substitute a resume for your application or write "see resume" on your application.
• Valid driver license is required at time of application.
• Valid AZ driver license is required at time of appointment.
• The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures.
• Failure to obtain and maintain the required licenses and certifications shall be grounds for termination.
• Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record.
• Some positions require a valid Arizona Class D driver license at the time of application or appointment.
• Some positions must possess and maintain as a condition of employment the Terminal Operator for ACJIS certification Failure to maintain the required licensure shall be grounds for termination.
• The County requires pre-employment background checks.
• Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history.
• A prior criminal conviction will not automatically disqualify a candidate from employment with the County.
• Some positions may require satisfactory completion of a personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems.
• Some positions may require satisfactory completion of a personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems.
• Participates in off-hour system maintenance activities and on-call rotations.
• May need to work in the field or travel to various County locations.

Nice To Haves

• Minimum two (2) years experience using, or academic study of Windows OS imaging, upgrades, and OS updates utilizing MECM/SCCM, LANDesk, Altiris, or similar.
• Minimum two (2) years experience working with, or academic study of software configuration, change management activities, design, and execution of complex computer and application deployments in Windows environments.
• Minimum two (2) years experience using, or academic study of MDM solutions like Intune, AirWatch, ABM, Knox, etc.
• Minimum two (2) years experience working with, or academic study of Windows Server administration and implementation including Active Directory, Group Policy, security permissions, and DNS.
• Minimum two (2) years experience working with, or academic study of scripting (e.g. PowerShell, VBS, etc.) to support Windows solutions.

Responsibilities

• Demonstrates in-depth understanding of relevant IT infrastructure specialization
• Organizes workload, being proactive and managing a wide range of requests
• Provides leadership at a technical and/or a team level in alignment with ITD and County objectives
• Analyzes, evaluates, and coordinates resolution and implementation of specific computing components within the enterprise environment
• Participates in designing, planning, and implementation of configuration and on-going maintenance of infrastructure at an enterprise level
• Utilizes and interprets system metrics to prevent system issues and provide guidance for system resource realignment
• Participates in design of critical infrastructure and IT support components to enhance service delivery, security, and support to customer base
• Delivers documentation, metrics, and other artifacts to support strategic decision-making processes
• Works with teams to research and test technical solutions to resolve enterprise technical issues and requirements
• Participates in organizational architecture design and review processes of enterprise computing environment
• Operates within organizational service level agreements (SLAs)
• Demonstrates knowledge of the technical and functional relationships between multiple Information Technology platforms and systems
• Consistently delivers assignments and tasks as assigned
• Coordinates and communicates with internal and external customers/vendors with varying technical backgrounds

Benefits

• Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security.
• Pima County recognizes the importance of a healthy work-life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being.
• Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees