Enterprise Implementation Consultant - WFM, Inventory, Back-Office
About The Position
Fourth is the largest and fastest-growing end-to-end restaurant and hospitality management technology platform globally, supporting complex, multi-location operators with workforce management, inventory, and back-office solutions designed for scale. As we continue to expand our customer base and support increasingly complex deployments, we are seeking an experienced Implementation Consultant to lead Workforce Management and Back Office implementations from discovery through go-live. This is a customer-facing, delivery-focused individual contributor role within our Professional Services organization. The Role This position owns the successful implementation of Fourth’s Workforce Management and Back Office solutions across hospitality and retail environments. You will partner with customers, Project Managers, and internal technical teams to translate operational requirements into clean system configuration, coordinated integrations, and successful go-live outcomes. This role is focused on implementation execution. It does not include ongoing account management or post-go-live support ownership.
Requirements
- 4+ years of experience implementing SaaS solutions in a client-facing capacity
- Experience configuring systems that impact labor, payroll, inventory, or operational workflows
- Exposure to multi-location or enterprise customer environments
- Familiarity with integration concepts and data validation processes
- Experience leading customer discovery sessions and facilitating training or workshops
- Ability to manage multiple implementations within defined scope and timelines
- Strong communication and documentation skills
Responsibilities
- Lead customer discovery sessions to understand operational workflows and system requirements
- Configure Workforce Management and back-office systems aligned to documented best practices
- Coordinate integrations with payroll, POS, ERP, and related systems
- Support data validation, parallel testing, and user acceptance readiness
- Partner with Project Managers to ensure delivery milestones are met within scope and timeline
- Facilitate customer workshops and training sessions
- Maintain accurate implementation documentation
- Escalate scope, integration, or data risks appropriately
Benefits
- Unlimited PTO
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Parental Leave
- Company-provided laptop and equipment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
