Enterprise Growth Manager

Qualia•Austin, TX

30d•Hybrid

About The Position

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON We seek an Enterprise Growth Manager to join our team as we continue to serve as a key strategic partner to the largest and most sophisticated companies in our install base. You will have the opportunity to work closely with various teams throughout the company and develop deep, long-term partnerships with national title and escrow companies. Qualia will be a key participant in enabling these industry leaders to thrive in the digital real estate landscape. You will be responsible for managing a portfolio of approximately 30-40 high-value accounts, identifying strategic growth opportunities, renewing annual contracts, driving significant revenue growth, and ensuring successful adoption of Qualia's suite of digital real estate products across complex, multi-market operations.

Requirements

7+ years experience in enterprise sales, account management, renewals, or customer success roles with a proven track record of managing high-value accounts
Significant experience in the technology space, preferably with vertical SaaS or B2B enterprise software
Executive presence with demonstrated ability to build trust and credibility with C-Suite executives and senior leadership teams
Expert negotiation skills with experience managing complex, multi-stakeholder contract discussions
Deep understanding of enterprise sales cycles, organizational dynamics, and how to navigate large, sophisticated organizations
Strategic mindset with the ability to develop long-term account plans that balance customer needs with company objectives
Proven ability to work with various internal parties
Strong project management capabilities with experience orchestrating cross-functional initiatives involving multiple internal and external stakeholders
Consultative approach to customer relationships with a focus on solving business problems rather than simply selling products
Exceptional communication skills with the ability to adapt messaging for different audiences and contexts
Resilience and composure when managing escalations and high-pressure situations
Based in Austin, TX, with the ability to work in the office a minimum of 3 days per week is required.

Nice To Haves

experience working with customers in regulated industries or with complex compliance requirements
understanding of real estate, title, and escrow operations

Responsibilities

Serve as the primary strategic advisor and relationship owner for Enterprise accounts, managing complex, high-touch relationships with C-Suite executives and senior leadership teams
Develop and execute comprehensive account strategies that align Qualia's product roadmap with customer business objectives
Drive substantial revenue growth by managing complex renewal negotiations and identifying strategic expansion opportunities across multiple product lines
Achieve ambitious monthly revenue targets for renewals and upsell / cross-sell in a high-value account environment
Navigate complex organizational structures and decision-making processes to identify and influence key stakeholders
Proactively identify at-risk accounts and implement sophisticated mitigation strategies, balancing customer advocacy with appropriate pushback when necessary
Mediate between high-value customers and internal teams, serving as both customer champion and internal advocate to ensure alignment and successful outcomes
Lead highly visible, strategic initiatives that require extensive collaboration across Product, Engineering, Legal, Deal Desk, Finance, and executive leadership
Partner extensively with Customer Success Managers, Support, Solution Engineers, and other cross-functional teams to deliver exceptional customer experiences
Conduct deep discovery to understand nuanced customer workflows, regulatory requirements, and business challenges across multiple markets
Prepare comprehensive go-to-market strategies and business cases for Enterprise accounts
Maintain continuous strategic communications with customers to build long-term relationships, ensure satisfaction, and identify emerging opportunities