Enterprise Email Support Consultant

University of Iowa • Iowa City, IA

11h • Hybrid

About The Position

Information Technology Services (ITS) at the University of Iowa is seeking an Enterprise Email Support Consultant to help deliver secure, reliable, and scalable messaging and calendar services to our campus community. This role resides within the Messaging and Collaboration team and plays a vital role in supporting and evolving Microsoft 365 messaging platforms and related services that thousands of faculty, staff, and students rely on daily.
If you enjoy solving complex technical problems, improving service delivery, partnering with customers, and helping shape the future of enterprise messaging in a large and complex environment, we invite you to apply.
This role is a unique blend of hands-on technical troubleshooting, project leadership, consultation, and training. It’s also an opportunity to be a part of the future direction of campus messaging services and to collaborate with a broad & vibrant campus IT community.
There is an expectation that the individual in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold the University’s commitment to creating a welcoming and respectful environment for all.
This position is not eligible for University sponsorship for employment authorization.
Participation in a 24x7 on-call rotation is required.
ITS values work life balance and strives to provide flexible work options where possible. This position is eligible for onsite, hybrid, or remote work within Iowa, and will require a work arrangement form to be completed upon the start of employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
For a detailed job description, please email Melanie Bell at [email protected].

Requirements

• A Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in a technical field may also serve to meet this minimum requirement.
• Professional experience (typically 3 years or more) providing support for current messaging technology services (Microsoft 365 messaging platforms, calendars, room/resources/conferencing, mass/bulk communication, anti-spam/phishing, and related integrations), as well as desktop client support.
• Familiarity with working in a team environment and partnering with others.
• Proficiency with Microsoft Office productivity tools.
• Experience providing technical support for enterprise messaging platforms (e.g. Microsoft, Google, or similar technology.)
• Experience providing technical support for client-server platforms (e.g. Microsoft Exchange/Outlook or similar technology.)
• Experience leading or participating in medium-sized (8+ weeks in length) technical projects and teams.
• Proven success at problem-solving; transforming technical and business requirements into solutions.
• Ability to communicate effectively, both verbally and in writing, with all levels of management and project team members.
• Excellent interpersonal, customer service, and teamwork skills.
• Demonstrated ability to work independently with a strong focus on customer service.
• Proven success in developing and delivering end-user support documentation.
• Ability to work across organizational structure and build strong partnerships.

Nice To Haves

• Professional support experience (typically 5 years or more) with current messaging technology services (Microsoft 365 messaging platforms, calendars, room/resources/conferencing, mass/bulk communication, anti-spam/phishing, and related integrations) as well as desktop client support.
• Familiarity with writing requirements, documenting workflows, and other business process management activities.
• Experience administering or using Microsoft 365 environments.
• Experience developing IT training for small groups up to 10 people
• Experience creating and maintaining web site content and/or knowledge base articles.
• Experience collecting service metrics and provide reporting that tracks and demonstrates the impact of specific service objectives
• Experience engaging a community of IT staff in delivering new or maintaining existing services
• Experience with team messaging or chat tools (Teams, Slack or similar technology)
• Experience creating and deploying software applications to end user machines
• Certification in Microsoft Office 365, Exchange, Teams, or similar technologies.

Responsibilities

• Support and enhance Microsoft 365 messaging, calendaring, room/resource scheduling, conferencing, mass/bulk communication, anti-spam/phishing protections, and related integrations.
• Diagnose and resolve advanced client and service-related messaging issues, partnering with system administration staff to identify root causes, and implement durable solutions.
• Develop and deliver end-user training in collaboration with the ITS training coordinator.
• Identify high-impact use cases and help campus fully leverage enterprise messaging capabilities.
• Engage with campus stakeholders to evaluate service effectiveness and identify opportunities for improvement.

Benefits

• Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies.
• Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists.
• Grow professionally with advanced training, leadership development, and tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level