Enterprise Digital Content and Social Partner

Citizens Financial Group, Inc. • Boston, MA

43d • Hybrid

About The Position

The Enterprise Digital Content and Social Partner is a key member of the content and social team that will be specifically responsible for owning the day-to-day management of content and social initiatives across the Commercial line of business (Corp Banking, Treasury Solutions, Cap Markets & Advisory) with a focus on driving awareness, engagement, and retention. Reporting to the Vice President, Enterprise Content Manager, the Digital Content and Social Partner will: Oversee and shepherd content and social campaigns through internal review platforms and partner with Marketing, content and social partners to revise the work. Partner with internal and external creative partners to execute the content and distribution strategies. In collaboration with the key marketing partners and stakeholders, develop clear and strategic creative briefs. Support prioritization efforts in collaboration with internal stakeholders and external partners. This individual brings deep expertise in digital content, social media, video production, and digital marketing tactics. They will help partner teams create compelling and relevant content experiences that inspire action across our high-net worth, ultra-high-net worth, C-suite, Treasures and private capital audiences. The ideal candidate thrives in a fast-paced environment and works cross-functionally with business units and marketing teams to drive integration. Experience in banking and/or financial services content, social media, and digital strategy is strongly preferred.

Requirements

• 3-5 years of experience in content marketing, social media management, digital marketing, or project/account management.
• Strong understanding of social media platforms, especially LinkedIn and Meta.
• Excellent organizational and communication skills.
• Experience collaborating cross-functional teams and external partners.
• Proficiency in project management tools and social media analytics platforms.
• Ability to thrive in a fast-paced, deadline-driven environment.

Nice To Haves

• Experience in banking and/or financial services content, social media, and digital strategy is strongly preferred.

Responsibilities

• Campaign Management: Support the management of content and social media campaigns-from brief creation and kickoff to execution and reporting.
• Content Coordination: Collaborate with content strategists, designers, and copywriters to develop and schedule posts across LinkedIn, Meta, and other platforms.
• Editorial Oversight: Maintain and align multiple editorial calendars across business lines, ensuring consistency and strategic timing.
• Ensure Quality Assurance: maintaining brand consistency, accuracy, and proofing of assets before launch.
• Stakeholder Collaboration: Serve as the primary liaison between internal teams and external agency partners, ensuring alignment on goals, timelines, and deliverables.
• Performance Tracking: Monitor campaign performance using analytics tools, generate insights, and recommend optimizations.
• Advocacy & Social Selling: Support employee advocacy and social selling programs, including training and platform management.
• Trend Monitoring: Stay current on social media trends, platform updates, and best practices to inform strategy and innovation.
• Additional requests assigned by my manager.

Benefits

• We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Management of Companies and Enterprises
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees