Enterprise Data Analytics Program Manager

MedAmerica•Elk Grove, CA

2h•Remote

About The Position

Balance the needs of customers, business teams, and stakeholders with the capabilities and limitations of technical resources throughout the development process, ensuring that what is delivered meets the original goals and objectives of the request or product. Operate in areas of uncertainty and ambiguity and provide solid recommendations. Facilitate meaningful discussion to help develop sound business requirements and user stories, helping to interpret user needs and experience to design a workflow and/or product that efficiently meets the needs of the customer. Collaborate with technical teams and groom backlog to ensure that work efforts are aligned with product and business goals and objectives; assist in resolving roadblocks and managing escalations as required. Manage internal documentation (using Confluence) as well as issue/bug/enhancement ticket tracking (in Jira and ServiceNow); create and manage training and supporting content for users and customers (via SharePoint and other platforms). Evangelize products by working with key stakeholders to demonstrate value of tools; support user community and identify advocates to partner with. Become a subject matter expert in upstream data sources and flow to help identify gaps for various programs and practice lines. Participate in planning activities around system upgrades and migrations that would impact data sources or platforms that Practice Management (PM) and Physician Partner (PP) Operations users use directly or indirectly. Work with appropriate teams to help troubleshoot mitigate system failures and lapses in service and provide updates to users. Responsible for building and maintaining the relationship with the business stakeholders of the assigned platforms and stakeholders of the assigned MVPs. Responsible for developing and maintaining effective working relationships with other ITS teams. Effectively influences and collaborates with others, presenting and securing approval from senior management and other key stakeholders, as necessary. Manage process of data acquisition with RCM Data Acquisition, outside RCM groups, and other EMR vendors and hospital partners. Assess areas of opportunity where available data sources and/or systems can be leveraged in a report, dashboard, or tool that can add business value or operational insights. Use Tableau and other platforms to develop prototypes and engage with prospective users for feedback; assess value with stakeholders; if/when appropriate, determine next steps and produce documentation for production development. Research and stay informed of industry best practices for analytics and business intelligence. Provide or facilitate ad hoc analysis and reporting for business requests and needs with complexity or requirements beyond what is readily available within the PMD and other tools. Complete formal or informal training on current technology and Data/IT methodologies. Quarterly skip meeting with the manager of your manager. Identify a mentor and meet on a monthly basis.

Requirements

Bachelor’s degree from an accredited institution required.
3- 5 years of Product Management or equivalent experience required.
Demonstrated background in using or implementing data analytic tools or dashboards required.
Working knowledge of Microsoft Office software applications required.
Working knowledge of the Agile Software Development Methodology preferred.

Nice To Haves

Background in Hospital, Medical or Pharmaceuticals preferred.
Knowledge of Cloud Technologies preferred.
Basic knowledge of SQL or programming language preferred.
Project Management or Program Management Professional (PMP or PgMP) preferred.

Responsibilities

Balance the needs of customers, business teams, and stakeholders with the capabilities and limitations of technical resources throughout the development process, ensuring that what is delivered meets the original goals and objectives of the request or product.
Operate in areas of uncertainty and ambiguity and provide solid recommendations.
Facilitate meaningful discussion to help develop sound business requirements and user stories, helping to interpret user needs and experience to design a workflow and/or product that efficiently meets the needs of the customer.
Collaborate with technical teams and groom backlog to ensure that work efforts are aligned with product and business goals and objectives; assist in resolving roadblocks and managing escalations as required.
Manage internal documentation (using Confluence) as well as issue/bug/enhancement ticket tracking (in Jira and ServiceNow); create and manage training and supporting content for users and customers (via SharePoint and other platforms).
Evangelize products by working with key stakeholders to demonstrate value of tools; support user community and identify advocates to partner with.
Become a subject matter expert in upstream data sources and flow to help identify gaps for various programs and practice lines.
Participate in planning activities around system upgrades and migrations that would impact data sources or platforms that Practice Management (PM) and Physician Partner (PP) Operations users use directly or indirectly.
Work with appropriate teams to help troubleshoot mitigate system failures and lapses in service and provide updates to users.
Responsible for building and maintaining the relationship with the business stakeholders of the assigned platforms and stakeholders of the assigned MVPs.
Responsible for developing and maintaining effective working relationships with other ITS teams.
Effectively influences and collaborates with others, presenting and securing approval from senior management and other key stakeholders, as necessary.
Manage process of data acquisition with RCM Data Acquisition, outside RCM groups, and other EMR vendors and hospital partners.
Assess areas of opportunity where available data sources and/or systems can be leveraged in a report, dashboard, or tool that can add business value or operational insights.
Use Tableau and other platforms to develop prototypes and engage with prospective users for feedback; assess value with stakeholders; if/when appropriate, determine next steps and produce documentation for production development.
Research and stay informed of industry best practices for analytics and business intelligence.
Provide or facilitate ad hoc analysis and reporting for business requests and needs with complexity or requirements beyond what is readily available within the PMD and other tools.
Complete formal or informal training on current technology and Data/IT methodologies.
Quarterly skip meeting with the manager of your manager.
Identify a mentor and meet on a monthly basis.

Benefits

Superior health plan options
Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%25
Outstanding Paid Time Off: Three weeks’ vacation, Paid holidays, Sabbatical
Student Loan Repayment Program
Professional and Career Development Program
EAP, travel assistance and identify theft included
Wellness program
Diversity, Equity and Inclusion (DEI) initiatives including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more.
Purpose-driven culture focused on improving the lives of our patients, communities, and employees.