Enterprise Customer Success Manager

Udemy • Denver, CO

9d • Hybrid

About The Position

We are looking for an Enterprise Customer Success Manager to partner with our mid sized business customers post-sale to drive adoption and ensure customer growth and retention. As an Enterprise Customer Success Manager, you will work closely with customers to execute learning strategies and drive product adoption to help our customers achieve their most important business outcomes. Managing a portfolio of up to 30 accounts, you’ll provide high-touch support to your largest customers and focus on improving account health and mitigation risk across your book of business.

Requirements

• 4-5+ years of B2B SaaS customer success, account management, consulting and/or sales experience
• Experience driving toward a revenue or renewal target and working with mid-market and enterprise level accounts
• Ability to travel up to 30% to facilitate in-person Partnership Planning Workshops, Executive Business Reviews, strategic planning meetings, or customer events.

Nice To Haves

• Experience working with HR/L&D customers would be a plus, but not required

Responsibilities

• Manage a portfolio of up to 30 accounts with a mix of high-touch and digital touch across your book of business.
• Launch and train new customers, ensuring smooth onboarding and platform adoption.
• Create and implement internal promotion programs within customer organizations to drive awareness and usage.
• Build and maintain executive-level relationships as a trusted advisor.
• Provide expert consultation and work with customers to develop their internal learning strategy to achieve their customers’ most important business outcomes.
• Identify expansion opportunities and risk across your accounts to ensure high retention rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed