Enterprise Customer Success Manager

Handshake • New York City, NY

12d

About The Position

Reporting to the Senior Manager of Enterprise Customer Success, you'll partner with our Enterprise employer partners to ensure they achieve their hiring goals, drive adoption across recruiting teams and ensure they are seeing value in the Handshake product. As an Enterprise Customer Success Manager, you will be a strategic partner and long term point of contact for our employer partners. Your primary goal will be to establish and nurture relationships with senior stakeholders, align on employers’ business objectives and set-up key workflows and processes based on the unique needs of the employer.

Requirements

• Has a proven track record of quickly building relationships and trust, effortlessly pivoting from strategic to tactical, and being a project management powerhouse

Nice To Haves

• Has a high level of comfort facilitating meetings and delivering product training(s) with external customers
• Has a high degree of collaborative spirit
• Has a high degree of technical aptitude
• Provides process improvement solutions to create team efficiencies

Responsibilities

• Develop relationships with senior stakeholders of our customers and deeply understand each customer’s business goals, objectives and needs
• Provide expert consultation and training to employer partners on early talent, Handshake best practices and workflows
• Establish strong relationships with external stakeholders and translate business needs into Handshake solutions - expect ~20% travel for customer meetings
• Leverage data to inform decision-making and refine early talent recruiting strategies
• Work closely with cross-functional partners like Sales, Success, Account Management, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, RevOps, etc.

Benefits

• Ownership: Equity in a fast-growing company
• Financial Wellness : 401(k) match, competitive compensation, financial coaching
• Family Support: Paid parental leave, fertility benefits, parental coaching
• Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
• Growth: $2,000 learning stipend, ongoing development
• Remote & Office: Internet, commuting, and free lunch/gym in our SF/NY offices
• Time Off: Flexible PTO, 15 holidays + 2 flex days
• Connection: Team outings & referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed