Enterprise Customer Success Manager

Credo.AI

1d • $160,000 • Remote

About The Position

As a Customer Success Manager at Credo AI, you will guide customers in the enterprise-wide adoption of the Credo AI Governance Platform. You will lead account and project management through the lifecycle, drive platform adoption across teams, and ensure customers realize long-term value. As a trusted advisor and primary point of contact, you will align platform capabilities to customer needs, support success plans, and collaborate cross-functionally to deliver meaningful outcomes.

Requirements

• You have 5+ years of experience in enterprise Customer Success, Account Management, or Implementation roles within B2B SaaS companies, with a track record of managing and growing large accounts.
• You bring strong project management skills and have successfully led multiple concurrent customer engagements.
• You are an excellent communicator who can articulate complex concepts to both technical and non-technical audiences and advocate effectively for customer needs.
• You work well across functions and can align teams including Sales, Product, and Engineering to support customer success.
• AI fluency or willingness to learn is a requirement.

Nice To Haves

• Prior work in a startup environment managing Fortune 500 customers.
• Experience implementing GRC software.
• Familiarity with AI governance frameworks and operationalizing governance workflows.

Responsibilities

• Lead enterprise-wide adoption of the Credo AI Governance Platform; by managing projects and coordinating with internal teams to ensure successful and timely delivery.
• Oversee all customer lifecycle activities, including delivering onboarding and training, coordinating support, leading business reviews, managing retention, supporting renewal and expansion, and driving advocacy.
• Define and execute success plans aligned to customer goals and milestones to drive governance outcomes and long-term value.
• Develop a deep understanding of customer priorities, decision-making dynamics, and success drivers to support long-term growth.

Benefits

• Competitive Salary and Equity
• Health: We offer health, dental, and vision coverage. We also offer an ergonomic benefit to cover the costs of equipment to help staff stay healthy while working, both in the office and at home.
• Coworking: We will cover the cost of co-working spaces like WeWork and in-person meetups.
• Unlimited PTO: Credo AI has unlimited time off to support our employees
• Generous Parental Leave: We offer up to 12 weeks of paid parental leave.
• 401(k) plan for employees (US only)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed