Enterprise Customer Success Manager NY

Justt•New York, NY

36d

About The Position

We’re looking for an Enterprise Customer Success Manager to join our team in New York. As a trusted advisor to our US customers, you’ll represent both the voice of Justt and the voice of the customer, driving growth, guiding clients through challenges, and ensuring long-term success. You’ll work across commercial, technical, and product functions, partnering with diverse payment stakeholders externally and multiple internal teams to deliver measurable value and sustainable expansion.

Requirements

5+ years of experience as a Customer Success Manager managing enterprise accounts
Proven track record in project management and cross-functional collaboration
Strong analytical mindset with the ability to interpret data and translate it into insights and actions
Demonstrated success in building and growing long-term, value-driven customer relationships
Comfortable operating in fast-paced, dynamic environments
Willingness to travel several times a year

Nice To Haves

Experience in the payments industry - an advantage

Responsibilities

Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions
Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights
Identify and execute expansion opportunities end-to-end to achieve account growth targets
Define and drive retention strategies through structured account plans to meet retention goals
Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships
Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption
Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities
Deliver client training and enablement sessions to drive value realization
Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt’s regional presence

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