Enterprise Customer Success Manager

LearnUpon•Salt Lake City, UT

80d•Hybrid

About The Position

LearnUpon is looking for a Enterprise Customer Success Manager to join our team. This is a hybrid role, working 3 days per week from LearnUpon's Salt Lake City office. LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals - all through a single, powerful solution. With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City and Sydney, we are a global team with lots of diverse cultures, backgrounds, and experiences that puts our customers' experience at the heart of everything we do. Our culture fosters an open, collaborative and supportive environment where our accomplishments are celebrated and encouraged. We strive to live by our values, act like owners, lead with curiosity and deliver quality for our customers. We're proud of our success and we're humble and hungry to achieve more. Our Success team is vital to our Company and is responsible for proactively ensuring our customers continued usage, growth, and satisfaction. As an Enterprise Customer Success Manager (Partnership customers), you will be the face of LearnUpon for a portfolio of strategic, high-value customers and the voice of those customers within the business.

Requirements

Drive and energy; you enjoy the challenge of working in a fast-paced, high-growth environment
Self-motivation with a high attention to detail and ability to multitask
Great account management and problem solving skills
Collaborative working practice and a strong focus on open communication, ensuring that customers needs and opportunities are clear across the business
A strong track-record of success in past roles working with enterprise customers and developing trusted, consultative relationships
Good judgment in analysing information to make confident decisions
3-5 years consulting, account management or customer success experience, preferably in software
Excellent communication and presentation skills, the ability to leverage different communication channels including in person, email, and webinar
Excellent organizational skills and the ability to focus on current customer needs while anticipating future opportunities
Friendly and supportive to both our customers and colleagues whilst maintaining a fun working atmosphere!

Nice To Haves

A strong knowledge of online software (SaaS) products and services
Experience in eLearning, Ed Tech, or Learning Management
Experience working with APIs and Single Sign-on products

Responsibilities

Learn the full range of LearnUpon technology to be able to identify how this fits our customer's needs
Manage a book of high-value enterprise customers within the Enterprise Success team
Partner closely with enterprise customers to understand their needs and act as their trusted advisor, helping to shape and deliver a robust ongoing plan to achieve their goals using LearnUpon
Partner with Onboarding Specialists to ensure a seamless transition post-launch
Ensure customers identify goals and metrics for their learning programs and guide and advise them to meet those goals
Identify opportunities for customers to expand the value they get from LearnUpon e.g. other departments or use cases to train both employees and customers.
Be the voice of the customer for our product development team to help make LearnUpon even better
Work on team projects that deliver consistent improvement to our practice and directly impact the company's bottom line