Enterprise Clinical Service Provider Lead (IxRS)

Genentech•Daly City, CA

1d•Onsite

About The Position

At Roche/Genentech Pharma Product Development Global Clinical Operations (PDG), the goal is to transform drug development and deliver 20 transformative medicines by 2029. This role, an Enterprise Key Category Partnership Lead, is accountable for the management, performance, delivery, and oversight of end-to-end, enterprise-wide clinical service categories across Roche Global Product Development (including Clinical Operations and Medical Affairs), Pharma Research and Early Development, Genentech Research and Early Development, and US Medical Affairs. The Enterprise Clinical Service Provider Lead will specifically focus on the IxRS category but will also support emerging categories based on portfolio needs and organizational strategy, such as patient matching, patient engagement, transportation, and reimbursement.

Requirements

Bachelor’s degree in Business Administration, Healthcare Management, Life Sciences, or a related field.
12+ years of relevant experience in strategic supplier performance management in clinical development, or extensive direct experience working with clinical suppliers in performance management at a study and portfolio level.
5+ years of experience in Interactive Voice/Web Response System (IxRS) and other emergency categories, with an understanding of the inner workings of these services, the supplier landscape, and best practices around sourcing strategies and performance management (e.g., KPI’s, KQI’s, etc.).
Exceptional communication and advanced negotiation abilities, with extensive experience in strategically managing complex partnerships.
Exemplary relationship management and influential stakeholder management capabilities that span multiple business and organizational units to drive and influence results.
Exceptional and strategic decision-making skills, capable of weighing complex short- and long-term impacts that significantly affect the business.

Nice To Haves

Advanced degrees (e.g., MBA, Master's in Healthcare Management)

Responsibilities

Develop and nurture successful global supplier partnerships and robust stakeholder management to balance complex needs with business goals.
Utilize exceptional communication and advanced negotiation abilities, with extensive experience in strategically managing complex supplier partnerships.
Own category/supplier governance, comprehensive oversight, and strategic issue management/escalation across global clinical operations, demonstrating expert knowledge of the service provider landscape (e.g., IxRS, patient matching, patient engagement, transportation, and reimbursement, etc.).
Apply exceptional and strategic decision-making skills, capable of weighing complex short- and long-term impacts, and excellent judgment in escalating risks and issues.
Strategically develop and execute category sourcing strategies to optimize Clinical Operations across Business Units, covering supplier categories like IxRS, patient matching, patient engagement, transportation, and reimbursement, etc.
Establish comprehensive financial oversight with Global Procurement to optimize spend and deliver cost efficiencies, including advanced service provider budget benchmarking and change order oversight.