Enterprise Clinical Service Provider Lead (IxRS)

Roche • South San Francisco, CA

1d • Onsite

About The Position

At Roche/Genentech Pharma Product Development Global Clinical Operations (PDG), the goal is to transform drug development and deliver 20 transformative medicines addressing diseases with the highest societal burden by 2029. This role is for an Enterprise Key Category Partnership Lead, accountable for the management, performance, delivery, and oversight of end-to-end, enterprise-wide clinical service categories across Roche Global Product Development (including Clinical Operations and Medical Affairs), Pharma Research and Early Development, Genentech Research and Early Development, and US Medical Affairs. The Enterprise Clinical Service Provider Lead will be responsible for specific categories of clinical service providers, primarily focused on the IxRS category, but also supporting emerging categories based on portfolio needs and organizational strategy. Example areas include patient matching, patient engagement, transportation, and reimbursement.

Requirements

• Bachelor’s degree in Business Administration, Healthcare Management, Life Sciences, or a related field.
• 12+ years of relevant experience in strategic supplier performance management in clinical development, or extensive direct experience working with clinical suppliers in performance management at a study and portfolio level.
• 5+ years of experience in Interactive Voice/Web Response System (IxRS) and other emergency categories.
• Understanding the inner workings of IxRS and other services, the supplier landscape, and best practices around sourcing strategies and performance management (e.g., KPI’s, KQI’s).
• Exceptional communication and advanced negotiation abilities, with extensive experience in strategically managing complex partnerships.
• Exemplary relationship management and influential stakeholder management capabilities that span multiple business and organizational units to drive and influence results.
• Exceptional and strategic decision-making skills, capable of weighing complex short- and long-term impacts that significantly affect the business.

Nice To Haves

• Advanced degrees (e.g., MBA, Master's in Healthcare Management)

Responsibilities

• Accountable for the management, performance, delivery and oversight of end-to-end, enterprise wide, clinical service category / categories across Roche Global Product Development (including Clinical Operations and Medical Affairs), Pharma Research and Early Development, Genentech Research and Early Development and US Medical Affairs.
• Responsible for specific category(ies) of clinical service providers, primarily focused on the IxRS category.
• Support emerging categories based on portfolio needs and organizational strategy (e.g., patient matching, patient engagement, transportation, and reimbursement).
• Develop and nurture successful global supplier partnerships and robust stakeholder management to balance complex needs with business goals.
• Strategically manage complex supplier partnerships.
• Own category/supplier governance, comprehensive oversight, and strategic issue management/escalation across global clinical operations.
• Strategically develop and execute category sourcing strategies to optimize Clinical Operations across Business Units.
• Establish comprehensive financial oversight with Global Procurement to optimize spend and deliver cost efficiencies, including advanced service provider budget benchmarking and change order oversight.

Benefits

• A discretionary annual bonus may be available based on individual and Company performance.
• This position also qualifies for the benefits detailed at the link provided below.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees