Enterprise Business Continuity Manager

T-Mobile US • Bellevue, WA

224d • $87,700 - $158,300

About The Position

The Enterprise Business Continuity Manager leads enterprise-wide incident and emergency management efforts. This role ensures coordinated real-time crisis response, enterprise resilience, and continuity of operations during planned and unplanned disruptions.

Requirements

• High School Diploma/GED (Required)
• 5+ years Experience dealing with crisis management or business operations (Required)
• Customer Service experience, preferably in a high-pressure environment (Preferred)

Nice To Haves

• Bachelor's Degree (Preferred)
• Certified Business Continuity Professional (CBCP) (Preferred)
• Experience using crisis management and threat intelligence tools (e.g., Everbridge, Fusion Risk, or other platforms)
• Expertise in crisis frameworks (e.g., FEMA ICS, ISO 22320) and emergency response protocols
• Familiarity with command center operations and leading multi-agency coordination

Responsibilities

• Manage the Business Operations Center.
• Oversee cross-functional preparations and coordination for the tactical execution of response activities.
• Execute executive-level situational reporting.
• Monitor systems, networks, brand assets, and external threat intelligence for anomalies.
• Determine escalation paths, activate crisis response teams, and distribute situation reports to leadership.
• Establish and improve coordinated crisis and event response operations.
• Ensure peers, partners, and response teams are trained and prepared for rapid activation.
• Collaborate with internal stakeholders and external partners to evaluate crisis impacts, close response gaps, and support rapid decision-making during incidents.
• Develop, maintain, and test enterprise crisis management and event response plans.
• Facilitate crisis simulations and exercises with response teams, subject matter experts, and other key partners.
• Serve as primary point of contact for real-time decision-making and command center operations during high-impact events.
• Conduct post-event reviews and continuous improvement initiatives.

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Telecommunications
• Education Level: High school or GED