Enterprise Apps & Analytics Project Manager

Great Parks of Hamilton County • Cincinnati, OH

18h • Hybrid

About The Position

Join us and be a part of an organization that truly benefits our community through recreation, conservation and sustainability. This position is part of an IT department that works cross-functionally across divisions to deliver solutions that improve our guest experiences operational efficiency and data collection. The Enterprise Applications & Analytics Project Manager will be a multitalented individual who has the experience and skills to lead projects, implement and support enterprise applications and manipulate data for integration, reporting and dashboards. The IT department is a team of eight who work collaboratively to achieve our goals. The person in this role will have many opportunities to learn and develop their skills while working on a close-knit team. Great Parks is an Ellequate Bronze Certified Workplace meaning we have established a strong foundation of benefits, policies and practices to promote a fair and transparent workplace, supporting employee well-being. Be a part of an inclusive organization that enriches the region by inspiring nature-based experiences, celebrating cultural heritage and building strong and healthy communities through our dedicated staff, volunteers and friends. This position is eligible for remote work one day a week once the initial onboarding period has been successfully completed.

Requirements

• Bachelor’s Degree (required) in Information Systems, Computer Science, Data Science, Business Administration with IT/Analytics focus, or similar.
• 7–10+ years in IT, enterprise applications, and/or data analytics
• 3–5+ years in a leadership or supervisory role
• Leading enterprise application implementations (e.g., ERP, CRM, Financial systems)
• Project management including managing cross-functional teams to ensure alignment of enterprise applications with operational needs, efficiency and planning
• Providing technical support and training to end users for enterprise applications
• Data strategy, governance, and reporting
• BI tools and platforms (e.g., Power BI, Tableau, SAP BusinessObjects)
• Data integration and architecture (ETL tools, APIs)
• Knowledge of enterprise systems like Microsoft Dynamics, Salesforce, etc.
• Ability to submit a fingerprint check to successfully pass a criminal background check through the FBI and the Ohio BCI.
• Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.
• State Motor Vehicle Operator’s License that meets GP current carrier guidelines.

Nice To Haves

• Experience with cloud applications or platforms
• Familiarity with modern data warehouse technologies
• Experience in project management methodologies
• Understanding of business operations and KPIs
• Participation in driving digital transformation or process improvement initiatives

Responsibilities

• Lead and mentor a team of cross-functional members.
• Manage project timelines and resources for enterprise systems and analytics initiatives.
• Utilize project management methodologies and tools for smooth project delivery and regular communication.
• Provides effective project communications, both written and verbal, regarding project status, tasks, issues, etc.
• Lead the planning, implementation, upgrade, optimization, and support of enterprise applications, such as financial, asset management, reservation system, point-of-sale system.
• Manage integrations between recreation systems, finance, facilities, GIS, CRM, digital experience platforms.
• Provide enterprise application support to end users.
• Collaborate with business units to ensure systems meet functional requirements and are aligned with organizational goals. Understand the needs for enterprise reporting and planning.
• Establish and maintain excellent vendor relationships to share enhancement or new functionality requests, learn about product roadmaps, and ensure SLAs for application platforms.
• Develop a Parks & Recreation analytics program focused on: 1. Budget analytics; expenses and revenue analytics 2. Program participation trends 3. Facility utilization 4. Community engagement data; guest satisfaction data 5. Staff and volunteer management metrics
• Create dashboards and self-service reporting for executive leadership and business unit management utilizing BI solutions and reporting tools (e.g., Power BI, Tableau, others).
• Promote data governance, data quality, and standardization across the organization.
• Serve as a liaison between IT and business units to ensure system functionality and workflow supports daily operations and long-term planning.
• Create and deliver training material for end users regarding the use of enterprise applications and workflows across multiple staff members and/or divisions.
• Work closely with Guest Experiences, Marketing, Conservation & Parks, Finance, Human Resources and IT to align systems, training and reporting needs.
• Identify opportunities to automate processes and enhance business insights.
• Identify technology-driven opportunities to improve the experience for guests registering for programming or events, reserving facilities, initiating point-of-sale transactions, etc.
• Lead initiatives such as mobile app integration, online payments and real-time park or facility updates.
• Stay current with technology trends relevant to Parks & Recreation. Investigate and propose innovative solutions (e.g., AI/ML in analytics, low-code platforms).
• Participate in user adoption and change management efforts for new tools and systems.
• Ensure compliance with industry standards (e.g., open data policies, PCI compliance, ADA standards).
• Support internal and external audits by ensuring systems and data process are well-documented and secure.
• Prepares purchase requisitions and approves where applicable.
• Adheres to purchasing card procedures and submits expenditures for supervisor approval.
• Performs job duties in accordance with Great Parks’ policies, procedures, and performance expectations.
• Maintains confidentiality of confidential and sensitive information.
• Works assigned schedule, exhibits regular and punctual attendance and works outside of normal schedule as required.
• Performs other duties as assigned.

Benefits

• medical, dental and life insurance
• paid vacation, 11 holidays and sick time
• enrollment in Ohio Public Employees Retirement System
• free or discounted use of many Great Parks of Hamilton County recreational activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level