Enterprise Applications Manager SY2627

Needham Public Schools•Needham, MA

3d•$112,131 - $128,209

About The Position

Needham Public Schools is an inclusive, dynamic, and multicultural community seeking an energetic, skilled, and warm Enterprise Applications Manager to join our team. To enhance our goals of supporting every child, Needham Public Schools seeks candidates with diverse backgrounds and experiences. About Needham Public Schools (NPS): NPS has a deep commitment to the success of our diverse students and families and to the professional accomplishments of its educators. Needham devotes itself to cultural proficiency, equity, and community collaboration to fulfill the vision of the Portrait of a Needham Graduate . This METCO district comprises 5 elementary schools, 2 middle schools, and 1 nationally-ranked high school serving approximately 5,500 students. NPS is committed to addressing equity in the district by focusing on improving academic performance for historically marginalized students and ensuring our schools are safe for every child and free of bias, bullying, and hurtful acts that demean and diminish. Read more about our equity work here . Under the direction of the Director of Information Technology (IT) Services, this position oversees and manages the operation and support of enterprise-level computer software applications and systems. The essential functions and duties listed below are intended as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related or a logical assignment to the position. Responsible for implementing, maintaining, and operating efficient and forward-looking enterprise applications and digital systems. Oversees and engages in enterprise software installations, configurations, enhancements, customizations, integrations, maintenance, updates, processes, and support. Monitors, troubleshoots, and engages in diagnostic evaluation and problem resolution for enterprise applications. Coordinates the work of vendors to schedule, maintain, and upgrade systems. Reviews system data logs and rubrics to ensure high levels of performance. Researches, evaluates, and makes recommendations for new technologies and technology providers to ensure the Town makes quality and cost-effective technical choices in systems, services, and strategies. Works cooperatively to plan and schedule the testing and deployment of new technology applications and data integrations. Oversees the provision of high-level user support and training for enterprise systems and applications. Provides technical direction, problem-solving, troubleshooting, and assistance for application users, including complex support cases escalated from the Enterprise Systems Specialists. Initiates, manages, and completes enterprise application projects, in collaboration with the Assistant Director of IT Services. The project management scope includes budget and timeline management, communication, pre-implementation user orientation, implementation, training, risk management, customizations. Collaborate with other IT managers on security measures to restrict the unauthorized access and inappropriate use of digital systems and data. Creates and updates technical processes related to these systems. Provides technical expertise and makes enterprise recommendations related to standards, security projects, implementation, and rollouts. Develops documentation for critical systems and communicates procedural changes to staff members. Participates in budget development and the procurement of IT equipment, software, and supplies, in cooperation with the Director of IT Services. Supervises, evaluates, and directs the Enterprise Applications Specialists. Provides training and mentoring to Enterprise Applications Specialists. Maintains a flexible daily schedule for off-hours planned network and systems maintenance. Provides mandatory, off-hours emergency support for critical service interruptions and/or system failures. Collaborates and assists other members of the IT department to ensure the smooth operation of systems and equipment. All other duties as assigned.

Requirements

Bachelor's degree in computer science, or related field. Four years of similar and relevant applications specialist/ database management experience may be substituted for the educational requirement.
Minimum of three years of direct experience with complex software applications, database management and/or ERP experience.
Demonstrated knowledge of systems analysis and programming methodologies.
Knowledge of computer programming and data security.
Demonstrated strong knowledge of macOS, iOS, ChromeOS, and Windows operating systems.
Advanced computer troubleshooting, analysis, critical thinking, and problem-solving skills.
Knowledge of network monitoring tools and security software.
Ability to stay up-to-date technically and apply new knowledge to the job.
Ability to respond to urgent calls on a 24/7 basis and to work off-hours shifts.
Ability to follow policy and procedures.
Ability to engage in effective communication, collaboration, and teamwork with individuals from diverse backgrounds, cultures, and perspectives, while demonstrating respect for their differences.
Ability to work independently and as part of a team
Customer service-oriented mindset

Nice To Haves

Experience as a team leader and/or in a school district preferred.
Google Admin and or MS Admin certifications are preferred.
Supervisory experience preferred.

Responsibilities

Implementing, maintaining, and operating efficient and forward-looking enterprise applications and digital systems.
Overseeing and engaging in enterprise software installations, configurations, enhancements, customizations, integrations, maintenance, updates, processes, and support.
Monitoring, troubleshooting, and engaging in diagnostic evaluation and problem resolution for enterprise applications.
Coordinating the work of vendors to schedule, maintain, and upgrade systems.
Reviewing system data logs and rubrics to ensure high levels of performance.
Researching, evaluating, and making recommendations for new technologies and technology providers.
Planning and scheduling the testing and deployment of new technology applications and data integrations.
Overseeing the provision of high-level user support and training for enterprise systems and applications.
Providing technical direction, problem-solving, troubleshooting, and assistance for application users.
Initiating, managing, and completing enterprise application projects.
Collaborating with other IT managers on security measures.
Creating and updating technical processes related to these systems.
Providing technical expertise and making enterprise recommendations related to standards, security projects, implementation, and rollouts.
Developing documentation for critical systems and communicating procedural changes to staff members.
Participating in budget development and the procurement of IT equipment, software, and supplies.
Supervising, evaluating, and directing the Enterprise Applications Specialists.
Providing training and mentoring to Enterprise Applications Specialists.
Maintaining a flexible daily schedule for off-hours planned network and systems maintenance.
Providing mandatory, off-hours emergency support for critical service interruptions and/or system failures.
Collaborating and assisting other members of the IT department to ensure the smooth operation of systems and equipment.
All other duties as assigned.