Enterprise Applications Analyst

Gwinnett County (GA)•Lawrenceville, GA

55d

About The Position

IT Systems Analyst will work closely with business users and stakeholders to understand their needs and translate them into clear technical requirements for system improvements or new solutions. This position will be responsible for setting up, testing, launching, and supporting Business Solutions applications and systems, making sure they run smoothly, securely, and with accurate data.

Requirements

Bachelor's Degree in Application Support, IT Systems Support, IT Desktop Support, and IT Helpdesk, or a closely related field AND
Three years of application development experience
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.
This job may require on-call rotation and emergency after hours, weekends, and/or holidays.
This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background which may include motor vehicle & criminal histories, and fingerprinting.

Responsibilities

Troubleshoot and resolve complex issues across systems, applications, and integrations, partnering with vendors and IT teams to minimize downtime and keep operations running
Recommend and deliver system improvements, automation, and streamlined workflows, while keeping documentation, procedures, and user guides accurate and up to date
Partner with business users to gather requirements and translate them into application functionality and system specifications
Analyze business applications and workflows to identify gaps, inefficiencies, and opportunities for improvement
Configure, customize, and test applications to ensure they meet user and business requirements
Troubleshoot and resolve application errors, integration issues, and performance problems to minimize downtime
Coordinate with application vendors and IT teams on updates, patches, and new releases
Develop and maintain application documentation, training materials, and user guides
Monitor application performance and usage to optimize functionality and resource allocation
Recommend and implement application enhancements, automation, and workflow improvements to drive efficiency and business value
Provide application support and training to end users, improving adoption and effective use
Ensure application security, data accuracy, and compliance with organizational policies and regulatory standards
Conduct presentations and training sessions to educate end users on application features, updates, and best practices.
Communicate system changes, incidents, and solutions to stakeholders and leadership in clear, non-technical language.
Facilitate workshops and user forums to gather feedback, answer questions, and ensure effective application adoption.