Enterprise Application Specialist

Proficient Auto Logistics • Jacksonville, FL

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About The Position

The Enterprise Application Specialist is responsible for optimizing, supporting, and documenting core enterprise systems, including the Operations TMS, accounting system, shop system, and supporting IT infrastructure. This role plays a critical part in identifying recurring system issues, developing standardized procedures, and delivering training to operating teams to improve system adoption and efficiency. In addition, this position serves as a key liaison between PAL and external software vendors, with the goal of internalizing support functions where possible. The Specialist will maintain and support EDI and API integrations across systems and must be able to quickly adapt to varying configurations across PAL Operating Companies. This role is essential in ensuring enterprise applications meet business needs and provide a reliable, seamless user experience.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• Proven experience as an Enterprise Application Specialist or similar role, with expertise in Magnus or comparable enterprise systems.
• Strong understanding of enterprise application workflows, configuration, and reporting tools.
• Proficiency in system integration techniques and data management best practices.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to work with diverse stakeholders.
• Experience with OEM (Original Equipment Manufacturer) EDI feeds.
• High sense of urgency and commitment to success.

Responsibilities

• System Administration: Administer and maintain enterprise applications to ensure system availability, performance, and reliability.
• User Support & Training: Provide tiered application support, troubleshoot user issues, and develop training materials to improve user proficiency and adoption.
• Customization & Optimization: Partner with business stakeholders to analyze requirements and implement system configurations, enhancements, and process improvements.
• Data Management & Security: Ensure data accuracy, integrity, security, and reporting across enterprise systems.
• Integration Management: Maintain and support EDI and API integrations while collaborating with internal IT teams and third-party vendors on system connectivity.
• Documentation: Create and maintain clear, up-to-date documentation for system configurations, workflows, integrations, and operational procedures.
• Troubleshooting & Issue Resolution: Proactively identify, diagnose, and resolve system issues, performance concerns, and integration errors.
• Cross-Functional Collaboration: Work closely with Operations, Accounting, Shop, and IT teams to align system functionality with organizational goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level